Experienced Phone & Chat Specialist – Connecting Healthcare Professionals with Critical Care Opportunities

At arenaflex, we're on a mission to revolutionize the way healthcare professionals connect with facilities in need of their expertise. As a critical member of our team, you'll play a vital role in facilitating this connection, ensuring that nurses and other healthcare workers have the support they need to provide top-notch care. If you're passionate about delivering exceptional customer service, navigating complex systems, and making a real difference in people's lives, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team of dedicated professionals is committed to creating a seamless experience for healthcare workers, facilities, and patients alike. With a focus on collaboration, empathy, and results-driven approach, we're shaping the future of healthcare connectivity.

Job Summary

As an Experienced Phone & Chat Specialist at arenaflex, you'll be responsible for connecting nurses with healthcare facilities in need of their services. Your primary duties will include:

• Verifying nurses' credentials through online research and communication with healthcare facilities
• Following up with nurses via written messages to confirm credential validity
• Handling follow-up phone calls with nurses to check on the status of shift pick-ups
• Managing large volumes of inbound and outbound calls in a timely manner
• Navigating multiple chat channels simultaneously
• Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
• Accessing company and client resources to accurately handle calls
• Performing data entry and customer service skills
• Navigating online efficiently to work requests/records received for those requesting to sign up for a shift
• Identifying customers' needs, researching to see if request has credentials needed
• Skillfully transitioning between tasks without loss of efficiency or composure
• Maintaining punctuality and attendance at all scheduled times
• Remaining positive and professional in all customer interactions

Qualifications

To succeed in this role, you'll need:

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Technical savvy
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required

Responsibilities

Your key responsibilities will include:

• Managing large volumes of inbound and outbound calls in a timely manner
• Managing multiple chat channels at one time
• Following communication "scripts" when handling different topics
• Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
• Accessing company and client resources provided to accurately handle the call
• Performing data entry and customer service skills
• Be able to navigate on-line efficiently
• Work requests/records received for those requesting to sign up for a shift
• Identify customers' needs, research to see if request has credentials needed
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Essential and Preferred Qualifications

* 1 year of customer service or customer support experience

• 1 year of previous call center or office background experience required
• Technical savvy
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required

Skills and Competencies

To excel in this role, you'll need:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to navigate complex systems and software
• Excellent typing skills (35 words per minute)
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills. As an Experienced Phone & Chat Specialist, you'll have access to:

• Ongoing training and development opportunities
• Career advancement opportunities within the company
• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance
• Opportunities for professional growth and development

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values collaboration, empathy, and results-driven approach. Our team is passionate about creating a seamless experience for healthcare workers, facilities, and patients alike. As an Experienced Phone & Chat Specialist, you'll be part of a team that's shaping the future of healthcare connectivity.

Compensation, Perks, and Benefits

As an Experienced Phone & Chat Specialist at arenaflex, you'll enjoy:

• Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
• Work hours - Shifts between 5:00am-5:00pm (PST) Work Days - Mon-Fri and rotating weekends
• Paid Training - 3 weeks in length from 6:00am-3:00pm Mon-Fri (PST)
• Status - Full Time 40 hours
• Equipment Provided Option - Equipment will be shipped to you for full time permanent employees
• Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment

Hardware/Software Requirements

To ensure a seamless experience, you'll need:

• Processor: Intel Core i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB headset
• Click here for an example
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
• Firewall must be enabled (Will be checked prior to allowing login to system)
• Click here for the BYOD policy for full detailed list of requirements

Conclusion

If you're passionate about delivering exceptional customer service, navigating complex systems, and making a real difference in people's lives, we want to hear from you! As an Experienced Phone & Chat Specialist at arenaflex, you'll be part of a team that's shaping the future of healthcare connectivity. Apply now and join our mission to revolutionize the way healthcare professionals connect with facilities in need of their expertise. Apply Job! Apply for this job