Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with arenaflex

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. We're a place where you can share your ideas, learn, grow, and thrive in a dynamic and supportive environment. Our team is driven by a shared purpose: to power and empower how people live, work, and play by connecting them to what brings them joy.

Join the arenaflex Team

As an Experienced Customer Sales and Service Representative at arenaflex, you'll be part of a talented team that's transforming the way people, businesses, and things connect with each other. You'll have the opportunity to work with cutting-edge technology, innovative products, and a talented team of professionals who are passionate about delivering exceptional customer experiences.

What You'll Be Doing

As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience to our customers, who rely on us for their communication needs. You'll be the face of arenaflex, providing timely and effective solutions to customer inquiries, resolving issues, and upselling our products and services to meet monthly sales goals.

Key Responsibilities:

* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service

• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns and be driven to provide exceptional customer service.

Essential Qualifications:

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications:

* Experience working in a fast-paced, dynamic environment

• Proven track record of meeting sales goals and delivering exceptional customer experiences
• Strong knowledge of arenaflex's products and services
• Experience with sales and customer service software and systems

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports your career growth and overall well-being. Our benefits include:

• Health and wellness benefits
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Adoption assistance and tuition assistance
• Award-winning total rewards package

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from home with occasional in-person trainings and meetings. Our team is collaborative, inclusive, and supportive, and we strive to create a work environment that encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Compensation and Perks

The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our team, and to submit your application. Apply for this job