Experienced Customer Experience Agent – Overnight Shift – Ecommerce and Marketplace Operations

At arenaflex, we're revolutionizing the world of ecommerce and livestream shopping, bringing together community, shopping, and entertainment like never before. As the largest livestream shopping platform in North America and Europe, we're committed to our values and operate out of hubs within the US, UK, Ireland, Poland, and Germany today. Our fast-paced and innovative environment is perfect for forward-thinking problem solvers who are eager to jumpstart their careers and be a part of building a great company.

About the Role

The Customer Experience team at arenaflex is responsible for driving the best possible user experience through process improvement, order management, and problem-solving. As a Customer Experience Agent, you will be tasked with ensuring our customers get the product they ordered as fast as possible and making it right if something goes wrong. You will interact with buyers and sellers with a customer-first attitude, resolve customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner, and become an expert in arenaflex's product, processes, and systems.

Key Responsibilities:

• Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.

• Resolve all customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner.
• Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users.
• Work with other departments to troubleshoot, research, and resolve open questions.
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

You

We're looking for a curious and growth-minded individual who is eager to take on any role or task, learn new skills, and be a part of building a great company. You should have a customer service mentality, a passion to reach the best possible outcome, and be willing to work an overnight shift from 10pm - 7:00am PST. Here's what we're hoping to see in your background:

• 2+ years of Support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of Ecommerce and Marketplace operations.
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers / being customer-first / serving customers.
• Proactive problem-solver and process-improver.
• Knowledge of Collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous start-up experience is a plus.

Team and Work Environment

Team members in this role are required to be within commuting distance of our Phoenix, AZ hub. As a remote co-located team, we operate in a fast-paced and innovative environment that encourages collaboration, creativity, and growth. We're committed to our values and believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Compensation and Benefits

For Full-Time (Hourly) US-based applicants, the hourly range is $24.04/hour to $28.85/hour, plus benefits and equity. The final hourly rate will be based on a number of factors, including level, relevant prior experience, skills, and expertise. Benefits include:

• Flexible Time off Policy and holiday pay for working Company-wide Holidays
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on both food and wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.

How to Apply

If you're a motivated and customer-focused individual who is eager to join our team, apply now! [Apply Job!](https://remotejobs.trendingnewsgo.com/register-candidate/)

About arenaflex

arenaflex is the largest livestream shopping platform in North America and Europe, bringing together community, shopping, and entertainment like never before. We're committed to our values and operate out of hubs within the US, UK, Ireland, Poland, and Germany today. Our fast-paced and innovative environment is perfect for forward-thinking problem solvers who are eager to jumpstart their careers and be a part of building a great company. Apply for this job