Experienced Part-Time Customer Service Representative – Weekend Shifts

At arenaflex, we're passionate about delivering exceptional customer experiences and fostering a culture of growth, innovation, and teamwork. As a highly motivated and production-driven individual, you'll play a vital role in our Operations team, helping us achieve our mission of becoming a valued and growing resource for our clients.

About arenaflex

arenaflex is a leading inbound call center specializing in customer service and benefits compliance. With over 1000 clients and a reputation for excellence, we're proud to have been awarded Great Place to Work twice. Our team is dedicated to providing top-notch service, and we're seeking a talented Customer Service Representative to join our ranks.

Job Summary

We're looking for a part-time Customer Service Representative to work approximately 3-29 hours per week, with flexible scheduling options to suit your needs. As a CSR, you'll apply the latest customer service techniques, learn our account management systems, and help improve the customer experience during a challenging time. This is a remote position, allowing you to work from the comfort of your home office.

Available Shifts

Choose from the following flexible scheduling options:

• Sundays Only: 8:00AM-4:00PM
• Saturday & Sunday: 7:00AM-12:00PM
• Saturdays Only: 4:00PM-10:00PM
• Saturday & Sunday: 10:00AM-5:00PM
• Saturday & Sunday: 8:00AM-4:00PM
• Saturday & Sunday: 3:00PM-11:00PM

Key Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs
• Offering empathy and support to customers during the claim process
• Collecting and documenting all claim details provided by the customer into the claim accurately
• Identifying and resolving customer issues by adhering to clients-specific handling instructions
• Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries
• Demonstrating punctuality and reliability, with availability for extended hours or additional shifts during peak periods or emergency situations
• Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage
• Successfully demonstrating arenaflex's core values:

+ Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth

Required Skills and Abilities

To succeed in this role, you'll need:

• Language Skills:

+ Ability to read and interpret documents such as police and accident reports + Ability to write routine correspondence and detailed accident descriptions + Ability to project a confident, clear, and professional telephone presence + Ability to provide feedback verbally and written in a positive, professional manner

• Bi-lingual in Spanish Preferred
• Computer Skills:

+ Knowledge of basic computer functions, including Microsoft Word and Excel + Ability to type at least 40wpm

Education and Experience

* High School Diploma or general education degree (GED) required

• 1-2 years of quality assurance experience preferred

Network Requirements

* Upon hire, a Speed Test must be run from the computer you'll be working from (www.speedtest.net)

• Ethernet connection is not required, but strongly recommended
• Must be on a private network, not allowed to work in public locations
• No VPNs are allowed, as logins must happen in the US

Benefits and Compensation

As an arenaflex team member, you'll enjoy:

• Competitive compensation
• Ancillary Benefits: Eligible 1st day of month following 60 days of employment
• Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
• 401K: Eligible after 6 months of employment
• PTO: Eligible after 90 days of employment
• Employee Assistance Program

How to Apply

If you're a motivated and customer-focused individual looking for a part-time opportunity with a dynamic company, apply now to join our team at arenaflex. Apply for this job