Temporary Remote Catastrophe (CAT) Customer Service Representative

At arenaflex, we're committed to delivering exceptional customer experiences, especially during times of crisis. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you'll play a vital role in helping our clients navigate the complexities of catastrophe relief efforts. If you're a highly motivated, production-driven, and team-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading inbound call center focused on customer service and benefits compliance. With over 1,000 clients across various industries, we've established ourselves as a valued and growing resource in the market. Our commitment to excellence has earned us the prestigious Great Place to Work award twice, and we're proud to be a part of a team that prioritizes employee satisfaction and growth.

Temporary Remote Position

As a Temporary Remote CAT Customer Service Representative, you'll work on a flexible schedule, responding to catastrophe relief efforts as needed. This is a temporary, remote position, contingent on the volume of calls and client needs. You'll have the flexibility to choose your shifts from a weekly schedule, with preferred hours of availability between Monday and Sunday, 8:00 AM to 5:00 PM CST.

Key Responsibilities

As a CAT Customer Service Representative, you'll be responsible for:

• Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs.
• Offering empathy and support to customers during the claim process.
• Collecting and documenting all claim details provided by the customer into the claim accurately.
• Identifying and resolving customer issues by adhering to client-specific handling instructions.
• Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries.

Computer and Network Requirements

To ensure a seamless experience, you'll need to meet the following computer and network requirements:

• Operating System: Windows 10, Windows 11, or Windows Home.
• Not Supported: Chromebooks, macOS, Linux, or any other operating system.
• Network Requirements:

+ Upon hire, you must run a Speedtest from the computer you'll be working from (www.speedtest.net). + Ethernet connection is not required, but strongly recommended. + You must be on a private network, not allowed to work in public locations. + No VPNs are allowed, as logins must happen in the US.

Desired Characteristics

We're looking for highly motivated, energetic, and dedicated individuals who are passionate about customer service. Ideal candidates for this position are:

• Highly motivated and production-driven.
• Team-oriented and collaborative.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (40+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating systems.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Ability to thrive in a fast-paced environment.

Qualifications

To be eligible for this position, you must:

• Be 18 years of age or older.
• Have a high school diploma or equivalent.
• Meet the computer and network requirements.
• Pass a background investigation and drug test as part of the onboarding process.

Benefits and Compensation

As a Temporary Remote CAT Customer Service Representative, you'll enjoy:

• Job Type: Temporary/Seasonal.
• Expected Hours: 2-40 hours per week.
• Pay: $15 per hour.
• Ability to work from home when convenient for you.
• Opportunity for rehire during high-volume timeframes, including end of April-May (Hail Claims), July-October (Hurricane Claims), and Christmas-New Year (high call volume Claims).

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. Apply Now! We look forward to welcoming you to the arenaflex team! Apply for this job