Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex
Join arenaflex's dynamic team and embark on a rewarding career journey as a Customer Service Associate, specializing in nights and weekends. This full-time role offers a unique blend of customer-centric responsibilities, industry knowledge, and career growth opportunities.
The Opportunity:
As a Customer Service Associate at arenaflex, you will play a vital role in managing transactions and relationships with valued sellers and customers who have placed orders through our exchange. Your primary focus will be on providing elite service to both our sellers and customers, addressing a broad range of event and order-related questions through phone calls and emails. How your role expectations will progress as a Customer Service Associate in the first 30, 90, and 180 days:
Customer Service Associate (30 days in):
* Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful.
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
- Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
Customer Service Associate (60 days in):
* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
- Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
- Navigate order queue and determine what requires attention to provide real-time assistance.
Customer Service Associate (90 days in):
* Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
- Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring as a Customer Service Associate:
* Outstanding communication, attention to detail, and organizational skills.
- Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
- Interest in the live event space and an eager-to-learn attitude.
Office Location:
Coppell, TX
Work Schedule:
* The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.
- Hybrid model, not fully remote. 3 days in-office and 2 days at home.
- Hours:
+ 1:30pm-10:00pm, with Tuesday/Wednesday off. + 1:30pm-10:00pm, with Wednesday/Thursday off.
Compensation and Benefits:
* $40,000 base salary with overtime eligibility.
- Bi-Annual bonuses.
- Annual equity grant.
- Any hours worked over 40/week are overtime eligible.
Why Join arenaflex?
* arenaflex is a dynamic and innovative company that values its employees and provides opportunities for growth and development.
- Our team is passionate about delivering exceptional customer experiences and making a positive impact in the live event industry.
- We offer a supportive and collaborative work environment that fosters creativity, innovation, and teamwork.
How to Apply:
If you're a motivated and customer-focused individual with a passion for the live event industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Contact Information:
For more information about this role or to discuss your application, please contact our HR team at [arenaflex HR email]. Apply for this job