Experienced Licensed Branch Customer Service and Sales Representative - Grand Junction, CO

Join the arenaflex team committed to driving your career forward and making a lasting impact on the lives of our members. As a Licensed Branch Customer Service and Sales Representative, you will be the face of our branch, providing exceptional service and promoting arenaflex products and services to our valued members.

About arenaflex

arenaflex is a leading provider of membership, travel, insurance, and financial services to over 14+ million members and customers across 14 states and 2 U.S. territories. With a rich history spanning over 100 years, arenaflex has established itself as a trusted brand, committed to delivering quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

Why Choose a Career with arenaflex?

* Established brand: arenaflex has been around for over 100 years, with a reputation for excellence and trustworthiness.

• Diverse career opportunities: From branch positions to call centers, automotive services, claims, underwriting, and more, arenaflex offers a wide range of career paths for growth and development.
• Competitive compensation and benefits: arenaflex offers a competitive hourly wage, annual bonus potential, and comprehensive benefits packages, including medical, dental, and vision benefits, 401k match, paid parental leave, and more.
• Inclusive and welcoming environment: arenaflex prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

A DAY IN THE LIFE of a Licensed Customer Service Representative

As a Licensed Customer Service Representative, you will be responsible for promoting arenaflex products and services, providing exceptional customer service, and participating in office events to generate revenue and improve member awareness of products. Your day will be filled with:

• Providing high-level support services: Servicing insurance policies, processing applications, renewals, and amendments, and selling travel, tours, airline tickets, and membership products.
• Generating leads and promoting sales: Updating members on travel and insurance specials, providing travel information, and conducting outbound promotional calls for insurance and/or travel products.
• Cashiering services: Taking insurance payments, travel, and membership payments, processing remittance/depository transfers, and balancing cash drawers.
• Responding to customer inquiries: Referring to agents when necessary and providing a high level of administrative support to Travel and Insurance Agents during peak periods.
• Conducting outbound promotional calls: Promoting insurance and/or travel products to members and potential customers.
• Participating in team environment: Promoting customer satisfaction and consistent service following the customer service model.
• Receiving and resolving member complaints: Seeking assistance from management in complaint resolution as necessary.
• Participating in office events: Developed to generate revenue, improve member awareness of products, and support local community activities.

Essential Qualifications

* Active State Property & Casualty License: Required or ability to attain within 90 days of start date.

• High School Diploma or equivalent: Required.
• Work Experience: Providing a high level of customer-focused service, servicing insurance policies, processing applications, renewals, and amendments, and taking payments.
• Computer software applications: Proficiency in Word, Excel, and other software applications.
• Travel Systems and/or Insurance Systems: Familiarity with travel and/or insurance systems, such as Focal Point, View point, ITT, AXIS, PPS, POS, IMS, IPM, and/or membership systems.

Preferred Qualifications

* Insurance and travel terminology: Familiarity with insurance and travel terminology, general insurance and/or travel regulations, underwriting procedures, sales regulatory and compliance guidelines.

• Effective communication: Ability to communicate effectively (verbal and written) with others in a work environment.
• Mathematical calculations: Ability to perform mathematical calculations to accurately perform monetary transactions.
• Team environment: Ability to work effectively in a team environment, exceeding member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person), and maintenance of workstation and office facility.

Work Environment

This is an in-office position, with employees servicing arenaflex members in-person and based on-site in an arenaflex branch facility. Regular and reliable attendance is essential for the function of this job.

How We Reward Our Employees

arenaflex offers a competitive hourly wage of $21.00, with additional incentives and an annual bonus potential based on performance. Our comprehensive benefits packages include:

Medical, dental, and vision benefits

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401k match

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Paid parental leave and adoption assistance

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Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays

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Paid volunteer day annually

* Tuition assistance program, professional certification reimbursement program, and other professional development opportunities *

AAA Membership

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Discounts, perks, and rewards, and much more

Join the arenaflex Team

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Licensed Branch Customer Service and Sales Representative, you will have the chance to make a lasting impact on the lives of our members and grow your career with a leading organization.

Apply Now

To apply for this position, please visit our website at [insert website URL]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Regular and Reliable Attendance

Regular and reliable attendance is essential for the function of this job. Apply for this job