Experienced Student Loan Advisor – Work From Home Opportunity after 90 days with arenaflex

Join arenaflex, a Family Oriented and Team Driven Environment, where Diversity, Equity, and Inclusion Matter Are you passionate about providing exceptional customer service and supporting individuals in achieving their financial goals? Do you thrive in a dynamic and fast-paced environment? Look no further! arenaflex is seeking an experienced Student Loan Advisor to join our team. As a Student Loan Advisor, you will play a vital role in assisting student borrowers with their questions, providing detailed information, and resolving any emerging problems that may arise with their accounts.

About arenaflex

arenaflex is a leading organization in the industry, committed to providing innovative solutions and exceptional customer service. Our team is dedicated to creating a positive and inclusive work environment, where every individual feels valued and supported. We believe in the importance of diversity, equity, and inclusion, and we strive to create a workplace that reflects these values.

Work-Life Balance and Career Growth Opportunities

As a Student Loan Advisor with arenaflex, you will have the opportunity to work from home after 90 days, provided you meet the necessary attendance, compliance, and performance standards. This flexibility will allow you to maintain a healthy work-life balance and reduce commuting time. Additionally, you will have access to a range of career growth opportunities, including training and development programs, mentorship, and promotions.

Benefits and Perks

* Competitive pay

• Sick time starts accruing immediately after training completion
• Special event days throughout the year
• $25,000.00 Life Insurance, paid for by arenaflex
• Paid holidays from day one of employment, if you meet the criteria
• Opportunities for career growth and advancement

Job Duties and Responsibilities

As a Student Loan Advisor, you will be responsible for:

• Taking incoming calls, using chat, and completing outbound calls to assist customers with their questions and concerns
• Providing detailed information and resolving any emerging problems that may arise with customer accounts
• Practicing active listening, empathy, and clear communication with customers in a positive and professional manner
• Utilizing standard technology, such as a telephone, email, and web browser
• Navigating to pre-scripted responses to provide basic general and claims-specific information
• Following established and documented policies and standard operating procedures
• Assisting callers with filling out their application and submitting it electronically to the plan provider for processing
• Completing basic call log, documentation, and related call details for each phone inquiry

Schedule

* Monday: 11:45am-8:15pm

• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

Preferred Skills and Qualifications

* High School diploma or equivalent required

• Must be able to speak and read English clearly, professionally, and fluently
• Must be able to type a minimum of 35 WPM
• Experience working with a personal computer and the Windows operating system is required
• The ability to effectively work within established key performance indicators/metrics is necessary
• Must have demonstrated excellent interpersonal and leadership skills
• Must be able to multi-task and stay organized while completing simultaneous tasks
• May be required to work holidays. Overtime may be required.

Requirements

* Must be able to navigate various systems and browsers

• Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers
• Knowledge of contact center technology
• Strong Computer skills with proficiencies in Excel and Word
• Excellent command of the English language, effective use of grammar skills
• Excellent communication etiquette
• Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.

Confidentiality Statement

This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of arenaflex. No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of arenaflex.

Apply Now!

If you are a motivated and customer-focused individual who is passionate about supporting student borrowers, we encourage you to apply for this exciting opportunity. Join arenaflex and be part of a dynamic team that is dedicated to making a positive impact in the lives of our customers. Apply for this job