Experienced Full Stack Call Center Representative – Data Entry & Customer Service

Join arenaflex in Revolutionizing Healthcare through Exceptional Customer Experience

At arenaflex, we are committed to making a positive impact on people's lives by providing innovative healthcare solutions. As a leading player in the retail pharmacy and healthcare industry, we strive to deliver exceptional customer experiences through our omnichannel approach, leveraging cutting-edge technology to meet the evolving needs of our clients and patients. We are now seeking a highly skilled and compassionate Full Stack Call Center Representative to join our team and contribute to our mission of making healthier lives through better healthcare.

About arenaflex

arenaflex is a part of the U.S. Retail Pharmacy and U.S. Healthcare segments of arenaflex Boots Union, Inc. (Nasdaq: WBA), a global leader in healthcare, retail pharmacy, and technology. With a legacy of over 100 years, arenaflex is dedicated to improving lives through better health. Our network of over 9,000 retail stores across the United States, Puerto Rico, and the U.S. Virgin Islands serves nearly 10 million customers every day. arenaflex pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that address the needs of underserved populations.

Job Summary

As a Full Stack Call Center Representative at arenaflex, you will be responsible for providing exceptional customer service to our clients and patients through inbound and outbound calls, emails, and chats. You will work closely with our team to resolve customer inquiries, address concerns, and provide solutions to meet their needs. Your primary focus will be on data entry, patient enrollment, and medication management, ensuring compliance with HIPAA regulations and arenaflex's policies and procedures.

Key Responsibilities

* Utilize arenaflex's remedy information entry methodology and rules to process new patient enrollments by entering information into our systems.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate missing medication data and decipher clinical abbreviations (SIG codes).
• Resolve all data entry-related exceptions.
• Handle correspondence with patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients on a case-by-case basis.
• Resolve Outsider Oddballs by reviewing, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements.
• Resolve phone calls to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs.
• Provide support to pharmacists, both in-office and remotely.
• Identify and escalate issues to senior-level staff as necessary.

Essential Qualifications

* High school diploma or equivalent (GED).

• Basic computer skills (e.g., start and close down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online).
• Basic web browsing skills (e.g., opening a browser, typing URLs in the address bar, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing online forms).
• Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
• Ability to communicate effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications

* At least 1 year of pharmacy experience in a retail or call center environment.

• At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as granted by the State Board for Pharmacies or widely recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
• Familiarity with Spanish and English.

What We Offer

* Competitive hourly rate of $25-$35/hour.

• Opportunity to work in a dynamic and fast-paced environment with a leading healthcare company.
• Comprehensive training and development programs to enhance your skills and knowledge.
• Collaborative and supportive team environment.
• Flexible scheduling to accommodate your needs.
• Opportunities for career growth and advancement.
• Recognition and rewards for outstanding performance.

How to Apply

If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to submit your application. Apply for this job