Experienced E-commerce Customer Service Assistant for Fast-Growing Sports Equipment Brand - arenaflex Shopify / Amazon - Contract to Hire
At arenaflex, we're revolutionizing the sports equipment industry with our cutting-edge products and exceptional customer service. As a rapidly expanding brand operating in the UK, EU, and USA, we're seeking a dedicated and skilled E-commerce Customer Service Assistant to join our team. If you're passionate about e-commerce, have a knack for problem-solving, and thrive in a fast-paced environment, we'd love to hear from you.
About arenaflex
arenaflex is a dynamic and innovative sports equipment brand that's committed to delivering high-quality products to fitness enthusiasts worldwide. Our mission is to empower individuals to reach their full potential, and we're dedicated to providing an exceptional customer experience that sets us apart from the competition. With a strong presence in the UK, EU, and USA, we're poised for rapid growth and expansion, and we're looking for talented individuals to join our team.
Job Overview
As an E-commerce Customer Service Assistant at arenaflex, you'll play a critical role in ensuring seamless customer service experiences across our online platforms, including Amazon and Shopify. You'll be responsible for addressing customer queries, managing customer communication, and reviewing customer feedback to help us continuously improve our services. This is a fantastic opportunity to join a fast-growing company and develop your skills in a dynamic and supportive environment.
Key Responsibilities
* Customer Service: Respond to customer service queries, including order status inquiries, using templated messages via Email, Amazon, Live Chat, and Text Message.
- Customer Communication: Send text messages to customers at 5:30 PM UK time advising them of multiple package deliveries using our SMS service.
- Review Management: Flag negative reviews, A to Z claims, and chargebacks, and add them to a spreadsheet across UK and EU markets.
- Other Opportunities: Depending on your level of experience, you'll have the scope to expand your role to cover other aspects of the business, including growth of Amazon and Shopify platforms.
Requirements
* Experience: Proven experience with Amazon Seller Central and Shopify platforms.
- Skills: Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
- Communication: Excellent written and verbal communication skills in English (fluent). Additional European languages (German, French, Spanish, Italian in particular) are a plus.
- Remote Work: Experience working remotely and managing tasks independently.
Why You'll Love Working with arenaflex
* Growth Opportunity: Join a fast-growing company in the sports equipment industry and be part of our exciting growth journey.
- Skill Development: Enhance your skills in a dynamic and supportive environment, with opportunities to develop your expertise in e-commerce, customer service, and more.
- Flexibility: Enjoy the flexibility of working remotely with a schedule that suits your needs.
- Innovation: Be part of a team that values creativity and continuous improvement, and contribute to our innovative approach to customer service.
- Future Opportunities: As a growing company, there are plenty of opportunities to expand your role and take on new challenges.
Additional Information
* Project Length: Long-term engagement with a flexible starting period.
- Availability: Must be available between 1 PM - 6 PM GMT (UK).
- Weekends: Not required, however scope for extra hours if desired.
- Speed to Hire: Immediate.
If you're passionate about e-commerce, have a knack for problem-solving, and thrive in a fast-paced environment, we'd love to hear from you. Apply now to join arenaflex and contribute to our exciting growth journey.
How to Apply
To apply for this exciting opportunity, please click on the link below: Apply Job! Apply for this job