Experienced Student Success Coach - Remote Customer Service Representative
Imagine a career where your success is measured by the progress of those you serve: aspiring college students. You can inspire others to realize their academic potential, reach their educational goals, and make the most of their abilities with arenaflex. Our team is committed to making a difference, one amazing student at a time. We invite you to do the same in this exciting role:
About arenaflex
arenaflex is a leading education provider dedicated to empowering students to achieve their academic and professional goals. With a strong commitment to student success, we strive to create a supportive and inclusive learning environment that fosters growth, development, and lifelong learning. As a Student Success Coach at arenaflex, you will play a vital role in helping students overcome challenges, develop essential skills, and reach their full potential.
Job Summary
We are seeking an experienced Student Success Coach to join our remote customer service team. As a Student Success Coach, you will work with students throughout their education program, providing guidance, support, and encouragement to help them achieve academic excellence. You will be responsible for managing a group of assigned students, coaching them through their degree program, and providing a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
Key Responsibilities
* Support enrollment, student development, and retention services while ensuring a quality learning experience.
- Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach.
- Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
- Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
- Offer and teach students how to use resources to help maximize the success of each student.
- Become a certified resume reviewer to provide resume and career development support.
- Be a liaison for students, enabling them to connect with various departments.
Requirements
* Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
- Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling essential
- Knowledge of academic policies and procedures
- Ability to learn technical skills quickly
- Excellent communication/listening skills, including a pleasant phone manner
- Strong customer support focus and attention to details
Preferred Qualifications
* Experience working in a higher education setting
- Familiarity with academic advising and student success strategies
- Certification in resume writing or career development
- Experience working with diverse student populations
Skills and Competencies
* Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Excellent problem-solving and critical thinking skills
- Ability to learn and adapt to new technologies and systems
- Strong customer service focus and attention to details
- Ability to work in a fast-paced environment and prioritize tasks effectively
Career Growth Opportunities and Learning Benefits
* Opportunities for professional growth and development in a dynamic and supportive environment
- Access to training and development programs to enhance your skills and knowledge
- Collaborative and inclusive team environment that fosters open communication and feedback
- Recognition and rewards for outstanding performance and contributions to student success
Work Environment and Company Culture
* Remote work environment with flexible scheduling options
- Collaborative and inclusive team environment that fosters open communication and feedback
- Opportunities for professional growth and development in a dynamic and supportive environment
- Recognition and rewards for outstanding performance and contributions to student success
Compensation, Perks, and Benefits
* Salary range between $23 and $24 per hour
- Comprehensive medical, pharmaceutical, dental, and vision benefits
- Health savings and flexible spending accounts
- 401(k) Savings Plan
- Life and Disability Insurance
- Tuition assistance
- Employee Stock Purchase Plan
- Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.
How to Apply
If you are a motivated and compassionate individual who is passionate about helping students achieve their academic and professional goals, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!
Application Question(s)
* You must have a Bachelor Degree for this role, have you graduated with a Bachelor degree?
Education
* Bachelor's (Preferred)
Work Location
* Remote Apply Job! Apply for this job