Experienced Customer Service Representative – Remote Opportunity with arenaflex
Job Title:
Experienced Customer Service Representative – Remote Opportunity with arenaflex
Job Summary:
arenaflex is a leading provider of innovative solutions to government agencies, and we are seeking enthusiastic and experienced Customer Service Representatives to join our team. As a Customer Service Representative with arenaflex, you will be responsible for providing exceptional customer service to our clients, resolving complex issues, and ensuring that our customers receive the highest level of service and support. If you are a motivated and customer-focused individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a dynamic and growing company that has been serving government agencies for over 21 years. With a strong commitment to quality and productivity, we have deployed thousands of employees for 70 agencies in 30+ states. Our team is dedicated to providing innovative solutions that meet the evolving needs of our clients, and we are seeking like-minded individuals to join our team.
Responsibilities:
As a Customer Service Representative with arenaflex, you will be responsible for:
- Responding to general to moderately complex telephone calls and troubleshooting and responding to customer issues
- Answering telephone calls using an automated system and responding to general to moderately complex questions and/or forwarding calls to appropriate personnel
- Researching member or provider calls/inquiries and responding to appropriate parties in accordance with Service Level Agreements (SLAs)
- Recording calls in a Customer Relationship Management (CRM) ticketing solution, resolving customer requests/inquiries and updating CRM history with results of inquiry (which includes proper documentation)
- Interfacing with team personnel, management, and customers in reference to customer service issues
- Conducting outbound calls to customers in response to customer direction or other business needs
- Responding to numerous phone inquiries daily
- Using standard call-center technology: telephones, e-mail and web browsers
- Assisting callers in finishing online applications
- Filling out timesheets
- Adhering to privacy rules set forth by the programs we service
- Adhering to provided schedule
- Connecting callers with leadership as needed
- Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service
- Reporting problems through an easy online system
- Responding to telephone inquiries within set time parameters
- Completing all assigned training as necessary
Requirements:
To be successful in this role, you will need:
- High School diploma or equivalent required
- Minimum one (1) year of customer service experience required
- Ability to submit speed test via speedtest.net with download speeds of at least 60mbps and upload speed of at least 6mbps
- Experience working with computer software, customer relationship management tools and telephone technology
- Experience working with and skilled in the use of help desk software
- Ability to utilize problem-solving skills in complex situations
- Excellent communication skills, both written and oral
- Ability to work independently and as a team
Physical Requirements and Work Environment:
As a remote Customer Service Representative, you will need to:
- Prolonged sitting throughout the workday with occasional mobility required
- Corrected vision within the normal range
- Hearing within normal range. A device to enhance hearing may be provided if needed
- Possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone
Benefits:
As a valued member of the arenaflex team, you will enjoy:
- Competitive hourly rate of $18.00 per hour
- Comprehensive training program to ensure your success in the role
- Medical, Dental, Vision, and 401k benefits available
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
Interview Process:
Interviews will be held from 11/11/24 – 11/19/24. The anticipated start date will be 12/10/2024.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.
Equal Opportunity Employer:
arenaflex is an Equal Opportunity Employer. All employment decisions at arenaflex are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Reasonable Accommodation:
If you require alternative methods of application or screening, please contact us directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
Texting Notice:
We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time. Apply for this job