Experienced Part-Time Remote Customer Service Representative – Health Plan Partnerships
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' expectations. As a key member of our customer service team, you'll play a vital role in providing prompt and courteous support to our health plan partners, addressing inquiries about our transportation services, and ensuring the highest level of satisfaction for our members.
About arenaflex
arenaflex is a leading provider of innovative solutions in the healthcare industry, dedicated to improving the lives of our members and partners. Our team is passionate about delivering exceptional customer experiences, and we're seeking a talented and motivated individual to join our remote customer service team.
Job Summary
As an arenaflex Customer Service Representative (CSR), you'll be responsible for handling inbound calls from health plan members and representatives, addressing inquiries about our transportation services, and providing exceptional support to ensure the highest level of satisfaction for our members. This is a high call volume, part-time remote position with shifts ranging between 1pm - 6pm Eastern Time. Training schedules will be discussed during the virtual interview.
Key Responsibilities
* Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan
- Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey
- Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI)
- Escalate transportation and customer service concerns to contact center leadership team
- Provide exceptional support to health plan members and representatives, addressing inquiries and resolving issues in a timely and professional manner
- Collaborate with internal teams to resolve complex issues and improve customer satisfaction
Requirements
* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience
- High School degree or equivalent
- Ability to sit for 4 hours or more a day wearing a headset
- Secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift
- Download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
- Excellent written, communication, and data entry skills
- Moderate experience in Microsoft Teams, Outlook, and Word
- Ability to adapt to high and fast-paced call volume
- Fluency in English (Spanish fluency a plus)
Essential Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Ability to adapt to changing priorities and deadlines
- Strong customer service skills, with a focus on providing exceptional support to health plan members and representatives
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to:
- On-the-job training and development programs
- Opportunities for career advancement and professional growth
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance
- Access to industry-leading training and development resources
Work Environment and Company Culture
arenaflex is a remote-friendly company, offering a flexible and supportive work environment that allows you to work from the comfort of your own home. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity. We're passionate about delivering exceptional customer experiences, and we're seeking like-minded individuals to join our team.
Compensation, Perks, and Benefits
* Competitive hourly rate of $16.50 per hour
- Comprehensive benefits package, including:
+ 401(k) and 401(k) matching + Dental insurance + Health insurance + Paid time off + Referral program + Vision insurance + Work from home
Shift
* 8 hour shift, with flexibility to work between 1pm - 6pm Eastern Time
Application and Hiring Process
If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We'll review your application and contact you to schedule a virtual interview.
Application Questions
* Are you willing to undergo a background check, in accordance with laws and regulations?
- Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information]. We look forward to hearing from you! Apply for this job