Experienced Customer Support Specialist (Weekends Only, Part-Time, Remote) – Transportation Demand Management and Customer Service

At arenaflex, we're dedicated to delivering a better world through our innovative infrastructure solutions. As a global leader in consulting, designing, and delivering projects that create a positive impact, we're seeking an experienced Customer Support Specialist to join our team. This part-time, remote position will be a great fit for someone who is passionate about providing exceptional customer service and has a strong background in transportation services.

About arenaflex

arenaflex is a world-renowned infrastructure consulting firm that partners with clients to solve complex challenges and build legacies for future generations. With a global team of over 50,000 professionals, we're committed to delivering projects that create a positive and tangible impact around the world. Our services span transportation, buildings, water, new energy, and the environment, and our clients trust us to solve their most complex challenges.

Job Description

We're seeking two part-time Customer Support Specialists to join our CT _rides_ project, providing an individualized, customized, and detailed customer service experience. As a Customer Support Specialist, you will be responsible for managing the statewide transportation demand management (TDM) program and the customer service for CT _rail_ Shore Line East and Hartford Line for the Connecticut Department of Transportation. This is a weekend, shift position, and the Customer Service Center hours are 7am- 6pm Eastern Time.

Responsibilities and Objectives

* Provide accurate, polite, and responsive telephone/email/web-based customer service support

• Develop familiarity with transportation services in Connecticut
• Multi-task across multiple web-based and printed sources to locate relevant transportation information
• Provide responses to in-bound telephone inquiries, including transferring calls to related services, when appropriate
• Use Live Chat program to respond to customer inquiries online
• Monitor multiple email accounts and provide written response to inquiries
• Compile and issue time-sensitive service alerts via multiple communication channels
• Create and provide customized commute plans based on an individual's travel needs
• Conduct outbound follow-up calls to provide a second level of customer service, when appropriate
• Perform administrative tasks to support outreach and marketing team
• Communicate with transportation providers to gather and update route/schedule services
• Utilize CMS and other computer programs and office equipment to accomplish assigned tasks

Qualifications

* Minimum Requirements: + High school diploma or equivalent + Two years of experience or demonstrated equivalency of experience and/or education

• Preferred Qualifications:

+ Previous customer service experience + Experience using Microsoft office or Gsuite products

Essential Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Familiarity with transportation services in Connecticut
• Ability to learn and adapt to new systems and processes

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Specialist, you'll have the opportunity to work on a variety of projects and develop your skills in customer service, transportation services, and project management. We also offer a range of training and development programs to help you advance your career.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to creating a safe and respectful environment where everyone can bring their whole selves to work. As a remote employee, you'll have the flexibility to work from home and have a better work-life balance. We also offer a range of benefits and perks to support your physical and mental well-being.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $19.57/hour - $34.24/hour
• Comprehensive benefits program, including medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, and more
• Flexible work arrangements, including remote work options
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about providing exceptional customer service and have a strong background in transportation services, we encourage you to apply for this part-time, remote position. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be an employer of choice for people from all backgrounds.

Confidentiality

All your information will be kept confidential according to EEO guidelines.

Sponsorship and Relocation

Sponsorship is not available for this position, and relocation assistance is not available.

ReqID:

J10112856

Business Line:

Transportation

Business Group:

DCS

Strategic Business Unit:

East

Career Area:

Operations & Maintenance

Work Location Model:

Remote

Legal Entity:

arenaflex Technical Services Inc Apply for this job