Experienced Customer Care Representative - WFH Indiana

At arenaflex, we're not just about transportation - we're about people. We believe that everyone deserves personalized attention and exceptional care, regardless of their circumstances. That's why we're looking for passionate, driven individuals to join our growing team as Customer Care Representatives. If you're ready to make a difference in the lives of our passengers and be part of a team that's shaping the future of transportation, then we want to hear from you!

What You'll Do:

As a Customer Care Representative at arenaflex, you'll be the frontline representative and image of our company. You'll handle a variety of tasks that will increase in complexity as your skills progress, but will primarily consist of handling inbound calls from Members, Clients, and Facilities. Your responsibilities will include:

• Handling inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems to meet contract service levels
• Providing top-quality customer service experience to a diverse customer population
• Scheduling trips in the most cost-effective manner
• Meeting job-specific key performance indicators and goals
• Responding to all inquiries in a timely and professional manner
• Recognizing, handling, and referring to situations of an emergent nature
• Responding to and documenting customer complaints
• Providing support on special projects as needed

What You'll Need:

To be successful in this role, you'll need:

• Experience, Education & Certifications:

+ Must reside in the State of Indiana + Must be 18 years of age or older + High School Diploma or GED + 1 year of Call Center experience + 6 months Customer Service experience + High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi "air cards" is prohibited + A quiet space within the home free of distractions to take in-coming calls

• Skills:

+ Basic typing/computer experience with excellent navigational skills

Even Better If You Have:

* Ability to acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures, and arenaflex's Transportation Provider Network

• Ability to adhere to all established arenaflex and Employee Handbook guidelines
• Knowledge of Microsoft Outlook, Word, and Excel
• Strong and effective communication skills
• Ability to maintain a high level of confidentiality
• Ability to multi-task accurately
• Demonstrate effective problem-solving skills
• Maintain a positive & professional attitude

What's in it for You:

* Health and Life Insurance Plans

• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• arenaflex Perks Discount Program
• Leadership Mentoring Opportunities

About arenaflex:

At arenaflex, we're committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. We've grown responsibly over the past 12 years by focusing on the passenger experience and providing unparalleled hands-on management. We've also enhanced our service offerings, growing with our clients to offer innovative services like on-demand microtransit systems.

Our Culture:

Our company culture is one of innovation, collaboration, and growth. We believe in empowering our employees to make a difference in the lives of our passengers and to be part of a team that's shaping the future of transportation. We're passionate about what we do, and we're looking for like-minded individuals to join our team.

How to Apply:

If you're ready to make a difference in the lives of our passengers and be part of a team that's shaping the future of transportation, then we want to hear from you! Please apply to this job by clicking on the link below: Apply Job!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer. We consider qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact arenaflex's People & Culture.

Salary:

The salary for this role is $16.00 per hour. We offer competitive pay that varies based on individual skills, experience, and other relevant factors.

Location:

This role is a work-from-home opportunity based in Indiana. You'll need to reside in the State of Indiana and have a quiet space within your home free of distractions to take in-coming calls.

Benefits:

We offer a range of benefits to our employees, including:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• arenaflex Perks Discount Program
• Leadership Mentoring Opportunities

Why Join arenaflex:

At arenaflex, we're passionate about what we do, and we're looking for like-minded individuals to join our team. We offer a range of benefits and opportunities for growth and development, and we're committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. If you're ready to make a difference in the lives of our passengers and be part of a team that's shaping the future of transportation, then we want to hear from you! Apply for this job