Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service

At arenaflex, we're passionate about empowering people to live, work, and play in a world where technology and innovation come together to create a better future. Our team is a community of individuals who share a common goal: to power and empower our customers with the best network and entertainment experiences possible. As a Fiber Customer Support Analyst, you'll be at the forefront of this mission, providing exceptional technical support and customer service to our Fios customers.

About arenaflex

arenaflex is a leading provider of innovative communication and networking solutions. We're committed to delivering exceptional customer experiences, driving innovation, and creating a culture of inclusivity and diversity. Our team is passionate about making a difference in the lives of our customers and in our communities. We believe that everyone deserves access to the best technology and services, and we're dedicated to making that a reality.

Your Role

As a Fiber Customer Support Analyst, you'll be part of a dynamic team that's responsible for providing technical support and customer service to our Fios customers. You'll be the first point of contact for customers with questions or issues related to our voice, data, and video services. Your responsibilities will include:

• Answering incoming calls from customers with order inquiries and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're seeking an individual with a passion for customer service excellence, amazing communication skills, and a positive, professional attitude. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. While a related Associate Degree or 2+ years' relevant experience is preferred, we're open to candidates with a strong background in technical support and customer service.

Essential Qualifications

* A dedication to customer service excellence

• Amazing communication skills
• A positive, professional attitude
• Ability to work in a fast-paced environment
• Strong technical support and customer service skills
• Ability to work evenings, weekends, holidays, and unscheduled shifts

Preferred Qualifications

* A related Associate Degree or 2+ years' relevant experience

• Technical support call center experience

Skills and Competencies

* Strong communication and interpersonal skills

• Ability to work in a team environment
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Strong technical knowledge of communication and networking components
• Ability to learn and adapt to new technologies and systems

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Technical training and certification programs
• Leadership development programs
• Career advancement opportunities

Work Environment and Company Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. We're committed to creating a culture of inclusivity and diversity, and we strive to make everyone feel valued, connected, and empowered to reach their potential.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary range of $632.00 to $1,770.50 weekly (based on a full-time schedule)
• Incentive-based compensation
• Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• Award-winning total rewards package

Equal Employment Opportunity

We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're passionate about delivering exceptional technical support and customer service, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Test(s) Required

* Computer & Internet Knowledge Test (210)

• SACS HTML Results

Test Previews

We're committed to ensuring that our hiring process is fair and transparent. We provide test previews to give you an idea of what to expect during the testing process.

Where You'll Be Working

As a remote employee, you'll work from home with occasional in-person trainings and meetings. We're committed to creating a flexible and supportive work environment that allows you to thrive in your role.

Scheduled Weekly Hours

* 40 hours per week

Join the arenaflex Team

At arenaflex, we're passionate about empowering people to live, work, and play in a world where technology and innovation come together to create a better future. We're looking for talented individuals who share our vision and are committed to delivering exceptional customer experiences. If you're passionate about customer service, technical support, and innovation, we encourage you to apply to join our team. Apply for this job