Senior Director, Customer Solutions – Driving Growth and Excellence at arenaflex

At arenaflex, we're on a mission to become the most valued supplier partner for our customers. As a Senior Director, Customer Solutions, you'll play a critical role in leading our team to achieve this vision. This is an exciting opportunity to join a dynamic organization that's passionate about delivering exceptional customer experiences and driving growth through innovative solutions.

About arenaflex

arenaflex is a leading company that's home to iconic and innovative brands, including Coca-Cola, Simply, Fairlife, and Topo Chico. Our portfolio represents over 250 products, and we work with a diverse range of customers across various industries, from retail and grocery outlets to theme parks, movie theaters, and restaurants. We're committed to delivering exceptional customer experiences and driving growth through innovative solutions.

Job Summary

As a Senior Director, Customer Solutions, you'll lead a team that serves as the single point of contact and strategic business partner for our North America Operating Unit (NAOU) National Retail and arenaflex account teams. You'll collaborate with sales teams, key business operations, and independent bottlers to develop and manage the execution of joint customer and arenaflex initiatives that drive revenue growth, improve efficiencies, and enhance customer service and satisfaction.

Key Responsibilities

* Attract and retain a diverse and highly engaged team and develop direct reports on both professional and personal levels.

• Work with peers, cross-functional stakeholders, and bottlers to improve supply chain capabilities and performance across multiple routes to market to enable growth, cost to serve effectiveness, and customer-centric solutions.
• Develop strategic supply chain partnerships with customers in alignment with Customer and Account team business plans.
• Engage with bottlers & customers for continuous improvement related to On Shelf Availability.
• Provide leadership on electronic order-to-cash capability (e.g., CAO, EDI, ASN) implementation in partnership with arenaflex Customer Business Solutions (CBS) and other business functions.
• Partner with customer teams, bottlers, customers, and NAOU functional support teams to create Customer Satisfaction Improvement Plans and steward service performance & value across all routes to market.
• Serve as a sales team and customer representative on various NAOU transition work streams and major transition work streams.
• Provide strategic direction and guidance to direct reports for performing their objectives, including:

+ Building strategic supply chain partnerships with customers and teams to support Joint Business Plan (JBP) by utilizing the arenaflex Commitment value creation model. + Representing supply chain on joint strategy development sessions and customer calls. + Monitoring, improving, and stewarding service performance to customers. + Identifying areas of opportunity to expand, develop, and implement new capabilities that drive value for customers and the arenaflex System. + Supporting new product/item launches and promotional activities from planning to execution. + Leveraging Lean/Operational Excellence (OE)/Agile methodologies to manage projects.

Requirements

* Bachelor's degree or equivalent.

• 10 years of relevant work experience, including people management.
• 5 years of supply chain and/or sales/field operations experience.
• MBA or equivalent.
• 15+ years of relevant work experience.
• 10+ years of supply chain and/or sales/field operations experience.

Growth Behaviors

* Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity.

• Smart Risk: Makes bold decisions/recommendations.
• Externally Focused: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices, or ideas.
• Performance Driven & Accountable: Has high performance standards. Outperforms her/his peers.
• Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
• Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.
• Leadership Behaviors:

+ Be the Role Model. + Set the Agenda. + Help People be Their Best Selves.

What We Can Do For You

* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.

• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.

Why Join arenaflex?

* We offer a dynamic and inclusive work environment that fosters growth and development.

• We're committed to delivering exceptional customer experiences and driving growth through innovative solutions.
• We provide opportunities for career growth and advancement.
• We offer a competitive compensation and benefits package.

How to Apply

If you're a motivated and experienced professional who is passionate about delivering exceptional customer experiences and driving growth through innovative solutions, we encourage you to apply for this exciting opportunity. Please submit your application through our website. Apply Job! Apply for this job