Branch Cashier & Client Services – G...

Job Description

Job Purpose

Join one of the GCC’s most leading banking institutions acting as the primary point of contact for customers, delivering swift and accurate over-the-counter financial transactions while safeguarding the bank’s assets, detecting fraudulent activity, and upholding the highest service standards to drive satisfaction and trust. Ensure the seamless processing of teller operations, cash handling, deposits, withdrawals, and instrument issuance, while enforcing regulatory and security standards, fostering trust through professional engagement, and championing the branch brand in every interaction.

About the client

Operating across four continents they are one of the UAE’s largest conventional banking groups upholding the highest credit ratings in the region and are renowned for their unwavering financial strength and integrity. They blend deep-rooted heritage with cutting-edge digital innovation, offering seamless online and mobile banking, robust fraud-prevention measures, and personalised services empowering customers at every stage of their financial journey.

Cashier / Teller - Accountabilities

• Deliver exceptional customer service by greeting visitors warmly, minimizing wait times, and quickly resolving routine queries.
• Process financial transactions—cash, cheque and electronic deposits/withdrawals, transfers, passbook updates and cheque preparation—accurately and efficiently.
• Handle and reconcile cash daily: maintain precise till balances, prepare banking lodgements, and investigate any discrepancies.
• Maintain cash tills in sterling and multiple foreign currencies, including processing staff and customer travel money orders.
• Handle the purchase and sale of foreign currency notes and travellers’ cheques.
• Replenish and manage ATMs, ensuring optimal cash levels and accurate transaction records.
• Ensure compliance with all operational procedures and regulatory requirements (FCA Conduct Rules, anti-money laundering, financial crime prevention, data protection).
• Promote bank products and digital services—recognise cross-sell opportunities, refer customers to specialists, and demonstrate self-service tools.
• Support vulnerable customers by identifying needs, notifying Member/Customer Services, and ensuring appropriate safeguards.
• Assist with branch operations and administration—from audits and custodianship tasks to account openings, mail, and diary management.
• Uphold branch standards by keeping your workspace clean and organised, operating within mandate limits, and living our brand values.

What We Offer

Compensation details (£££ High level package on offer)

Whole Package Approximate Yearly Value – £42,000.00 – £45,000.00

Financial Cash Elements

• Cash yearly salary of from £32,000.00 to £33,600.00
• Cash yearly bonus of up to 12.5% – 20% - £5,000.00 – £7,000.00

Financial Non-Cash Elements (Pension, Insurances, etc)

• High Pension contribution of up to £5,000.00 per annum – Pension % based on annual basic salary (all paid by the bank – not you)
• Life assurance
• Income Protection & Group Income Protection cover
• Private healthcare for employees’ spouses and family
• Private dental insurance
• Medical cover including covering dental treatment/check-ups, optical care, physiotherapy, etc.
• Annual flu vaccinations

Career Development

• Structured induction and continuous learning to build your career. Many have gone from our Cashier role onto being Senior Relationship Managers for our VIP / HNW clientele.We nurture and sponsor internal talent
• Internal and external training programmes
• Highflyers and mid-management training programmes
• Training, specialised courses and initiatives
• Recognition schemes and long-service awards
• Talent programmes
• Women’s Network programmes
• Team Player of the Year
• Mentoring programmes
• Funded specialised or long-term external training

Other

• Up to 28 days’ annual leave (plus option to buy/sell 4-6 additional days)
• Discretionary yearly salary review
• Discretionary yearly bonus
• Personal Loan (up to 36 months, with interest)
• Season-ticket loan
• Enhanced maternity and parental leave
• Gym and subsidised health-club memberships
• Free office food and fruit
• Marriage leave allowance
• Retail discounts and holiday deals
• Extra Leave allowance for life scenarios
• Bonus scheme and rewards
• Sick pay before probation and up to 3 months after.
• Eye-test vouchers