Customer Support Specialist (Weekends only, Part-Time, Remote) at arenaflex

Join the arenaflex Team and Make a Difference in the Lives of Commuters

Are you passionate about delivering exceptional customer service and making a positive impact on people's daily lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our arenaflex team as a Customer Support Specialist (CSS) and be part of a global team of professionals dedicated to delivering a better world.

About arenaflex

arenaflex is a world-leading infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations. With a global presence and a team of over 50,000 professionals, we're committed to delivering sustainable legacies through our unrivaled technical and digital expertise, a culture of equity, diversity, and inclusion, and a commitment to environmental, social, and governance priorities.

The Role

We're seeking two (2) Part-Time Customer Support Specialists (CSS) based in New Haven, Connecticut, to join our CT _rides_ project team. As a CSS, you'll be responsible for providing an individualized, customized, and detailed customer service experience to commuters and others seeking information and assistance related to commuter travel in Connecticut. You'll work closely with stakeholders to gather and update rail service information, issue service alerts to customers, and provide responses to in-bound telephone inquiries, including transferring calls to related services when appropriate.

Responsibilities and Objectives

* Provide accurate, polite, and responsive telephone/email/web-based customer service support

• Develop familiarity with transportation services in Connecticut
• Multi-task across multiple web-based and printed sources to locate relevant transportation information
• Provide responses to in-bound telephone inquiries, including transferring calls to related services when appropriate
• Use Live Chat program to respond to customer inquiries online
• Monitor multiple email accounts and provide written response to inquiries
• Compile and issue time-sensitive service alerts via multiple communication channels
• Create and provide customized commute plans based on an individual's travel needs
• Conduct outbound follow-up calls to provide a second level of customer service when appropriate
• Perform administrative tasks to support outreach and marketing team
• Communicate with transportation providers to gather and update route/schedule services
• Utilize CMS and other computer programs and office equipment to accomplish assigned tasks

Qualifications

* Minimum Requirements: + High School diploma or equivalent + Two years of experience or demonstrated equivalency of experience and/or education

• Preferred Qualifications:

+ Previous customer service experience + Experience using Microsoft Office or Gsuite products

Additional Information

* All your information will be kept confidential according to EEO guidelines

• Sponsorship is not available for this position
• Relocation assistance is not available for this position

Compensation and Benefits

* Offered compensation will be based on location and individual qualifications, with an expected range of $19.57/hour - $34.24/hour

• arenaflex offers a comprehensive benefits program to meet the diverse needs of our employees, including medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

Work Environment and Culture

* This is a weekend, shift position with the Customer Service Center hours being 7am- 6pm Eastern Time

• The position will be primarily remote, but there may be times when applicants will need to be in the office for required training and meetings
• arenaflex is committed to fostering a culture of equity, diversity, and inclusion, where everyone feels welcome and valued
• We offer a dynamic work environment where your integrity, entrepreneurial spirit, and pioneering mindset are championed

Career Growth Opportunities and Learning Benefits

* arenaflex provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families

• We offer a robust global well-being program and a commitment to environmental, social, and governance priorities
• As an Equal Opportunity Employer, we believe in each person's potential and will help you reach yours

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are proud to be an employer of choice for people from all backgrounds.

Confidentiality

All your information will be kept confidential according to EEO guidelines.

ReqID:

J10112856

Business Line:

Transportation

Business Group:

DCS

Strategic Business Unit:

East

Career Area:

Operations & Maintenance

Work Location Model:

Remote

Legal Entity:

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