Experienced Full Stack Product Manager – Social Media Customer Service Strategy and Operations

At arenaflex, we're revolutionizing the way we interact with our customers across the globe. As a key member of our Social Media Customer Service (SMCS) organization, you'll have the opportunity to shape the future of customer support on social media platforms. We're looking for a seasoned product manager who can drive innovation, collaborate with cross-functional teams, and deliver solutions that exceed customer expectations.

About arenaflex's Social Media Customer Service Organization

arenaflex's SMCS team is a global powerhouse, operating in 22 countries and 14 languages. We're dedicated to providing exceptional social media assistance that adds value to our customers' connections with arenaflex. Our mission is to be the go-to resource for customers seeking support on social media, and we're committed to innovating and scaling our services to meet the evolving needs of our customers.

A Day in the Life of a Sr. Product Manager, Social Media Customer Service

As a Sr. Product Manager, Social Media Customer Service, you'll be responsible for developing and delivering a roadmap that enables tens-of-thousands of associates around the globe to provide support to millions of customers. You'll work closely with business stakeholders to build a long-term strategy that scales support in alignment with marketing and advertising plans. Your expertise will be sought after by senior leadership, and you'll influence a broad range of stakeholders across arenaflex.

Key Responsibilities:

* Develop and deliver a roadmap that enables tens-of-thousands of associates around the globe to provide support to millions of customers

• Work with business stakeholders to build a long-term strategy that scales support in alignment with marketing and advertising plans
• Support process improvement, automation, and simplification projects, prioritizing and making trade-off decisions between the effort to implement and the impact on the customer and associates
• Collate customer and associate research to think differently about the social media opportunity today, and how customers are going to be contacting tomorrow

Essential Qualifications:

* 5+ years of end-to-end product delivery experience

• Experience in influencing senior leadership through data-driven insights
• Bachelor's degree or equivalent experience

Preferred Qualifications:

* Master's degree or equivalent

• Experience working across functional teams and senior stakeholders
• Experience owning technology products
• Experience owning feature delivery and trade-offs of a product
• Knowledge of customer operations, or social media

Skills and Competencies:

* Strong product management skills, with experience in developing and delivering roadmaps

• Excellent communication and collaboration skills, with the ability to influence senior leadership and cross-functional teams
• Data-driven decision-making skills, with the ability to analyze complex data sets and drive insights
• Experience working in a fast-paced, ever-evolving environment, with the ability to adapt to changing priorities and requirements
• Strong problem-solving skills, with the ability to think creatively and develop innovative solutions

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Sr. Product Manager, Social Media Customer Service, you'll have access to a range of learning and development opportunities, including:

• Regular training and development programs, designed to help you develop your skills and expertise
• Mentorship and coaching from experienced product managers and leaders
• Opportunities to work on high-impact projects, with the potential to drive significant business growth and innovation
• A collaborative and supportive work environment, with a focus on teamwork and collaboration

Work Environment and Company Culture:

arenaflex is a dynamic and fast-paced organization, with a culture that values innovation, collaboration, and customer obsession. As a Sr. Product Manager, Social Media Customer Service, you'll be part of a global team that's passionate about delivering exceptional customer experiences. Our work environment is designed to support collaboration and creativity, with a range of amenities and benefits to support your well-being and productivity.

Compensation, Perks, and Benefits:

arenaflex offers a comprehensive compensation package, including:

• A competitive base salary, ranging from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market
• Equity, sign-on payments, and other forms of compensation, as part of a total compensation package
• A full range of medical, financial, and other benefits, including:

+ Medical, Dental, and Vision Coverage + Maternity and Parental Leave Options + Paid Time Off (PTO) + 401(k) Plan

How to Apply:

If you're passionate about delivering exceptional customer experiences and driving innovation in social media customer service, we'd love to hear from you! Please apply via our internal or external career site, and join our team of talented product managers and customer service professionals. Apply Job! Apply for this job