Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution

At arenaflex, we're on a mission to revolutionize the healthcare industry by providing exceptional patient care and support. As a Remote Healthcare Billing and Customer Service Representative, you'll play a vital role in helping patients and their families navigate complex medical bills and find affordable payment solutions. If you're passionate about delivering outstanding customer service, working in a dynamic team environment, and growing your career with a stable and award-winning company, we want to hear from you!

About arenaflex

arenaflex is a leading Customer Service Contact Center dedicated to supporting patient billing and customer service needs for our healthcare clients. Our team is built on the foundation of integrity, passion, and respect, and we're committed to making a positive impact on the lives of our patients and their families. As a family-owned business, we prioritize our employees' well-being and growth, offering a unique and supportive work environment that fosters collaboration, creativity, and innovation.

What sets arenaflex apart?

* Family-owned business where you become part of the family, not just a number

• Award-winning workplace: 2019-2023 Inside Arm voted us "Top 10 Best Places to Work" in our industry
• Over 20 years of consistent and healthy growth with world-class clients
• Your voice is heard and appreciated
• You are a part of the success with your ideas and your efforts
• You are appreciated and valued
• Competitive pay and incentive programs
• We promote from within! Grow your career with arenaflex

Job Summary

As a Remote Healthcare Billing and Customer Service Representative, you'll work as an extended business office representative on behalf of our clients, providing exceptional customer service and support to patients and their families. You'll work from the comfort of your own home, with the option to attend in-office orientation and training in our Denver/Aurora office. In this critical role, you'll:

• Use empathy and fantastic listening, verbal, and written communication skills to help patients and their families understand confusing and often unexpected medical bills
• Provide outstanding customer service and collaborate with patients over the phone on affordable payment plans and take payments by phone
• Utilize your computer proficiency, organization, and attention to detail to accurately document all calls and follow-ups in our software systems throughout each day
• Support your fellow team members with consistent attendance, excellent work ethic, and caring team focus
• Continuously improve, with supportive coaching/feedback from your manager and team leads and ongoing training

Key Responsibilities:

* Provide exceptional customer service to patients and their families, addressing their concerns and resolving account balances

• Collaborate with patients to develop affordable payment plans and take payments by phone
• Accurately document all calls and follow-ups in our software systems, maintaining attention to detail and organization
• Support team members with consistent attendance, excellent work ethic, and caring team focus
• Participate in ongoing training and coaching to continuously improve skills and knowledge

Essential Qualifications:

* High school diploma or equivalent required; associate's or bachelor's degree preferred

• 1-2 years of experience in customer service, healthcare, or a related field
• Excellent communication, listening, and interpersonal skills
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
• Proficiency in computer software, including Microsoft Office and Google Suite
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information

Preferred Qualifications:

* Experience in healthcare billing, customer service, or a related field

• Certification in customer service, healthcare, or a related field
• Bilingual or multilingual skills
• Experience working in a remote or virtual environment

Skills and Competencies:

* Excellent communication, listening, and interpersonal skills

• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
• Proficiency in computer software, including Microsoft Office and Google Suite
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information
• Empathy and compassion for patients and their families
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits:

* Opportunities for professional growth and development, including training and coaching

• Competitive pay and incentive programs
• Flexible work arrangements, including remote work options
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance and contributions

Work Environment and Company Culture:

* arenaflex is a family-owned business that prioritizes its employees' well-being and growth

• Our team is built on the foundation of integrity, passion, and respect
• We foster a collaborative and supportive work environment that encourages creativity, innovation, and teamwork
• We promote from within, offering opportunities for career growth and development

Compensation, Perks, and Benefits:

* Competitive pay, ranging from $37,440 to $43,680 per year, based on prior experience

• Monthly performance bonuses, ranging from $100 to $400
• Opportunities for career growth and development, including training and coaching
• Flexible work arrangements, including remote work options
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance and contributions
• Comprehensive benefits package, including:

+ 401(k) and 401(k) matching + Dental insurance + Employee assistance program + Employee discount + Flexible spending account + Health insurance + Life insurance + Paid time off + Tuition reimbursement + Vision insurance

How to Apply:

If you're passionate about delivering exceptional customer service, working in a dynamic team environment, and growing your career with a stable and award-winning company, we want to hear from you! Apply now to join our team as a Remote Healthcare Billing and Customer Service Representative and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job