Experienced Customer Service Traveling Test Center Manager – Global Testing Solutions

At arenaflex, we're on a mission to revolutionize the way people take life-changing exams. As a leading provider of technology-enabled testing and assessment solutions, we support over 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our team is dedicated to designing and delivering the highest quality and most innovative testing solutions anytime, anywhere.

Job Summary:

We're seeking an experienced Customer Service Traveling Test Center Manager to join our team. As a key member of our Test Center department, you'll serve as the face of arenaflex in test centers around the world, ensuring that our facilities, operations, and performance consistently meet the highest standards. This is a 100% travel role, requiring you to support test centers where management assistance is needed, drive turnarounds at poor-performing locations, and help new managers get up to speed.

Responsibilities:

As a Customer Service Traveling Test Center Manager, you'll be responsible for:

• Ensuring that the facilities, operations, and performance at the assigned test center consistently meet the standards of arenaflex and its testing clients.
• Planning regular staff schedules and supervising both regular and temporary Test Center Administrators.
• Understanding how test center operating costs impact arenaflex's key financial and business drivers and performance against corporate metrics.
• Educating staff on the rationale behind key performance levers for the business and coaching staff on how to efficiently achieve targets.
• Supervising security/verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility is carried out correctly.
• Responsible for hiring and training of new Test Center Administrators.
• Reviewing and approving timesheets and expenses for all staff.
• Providing security at the testing facilities by ensuring all locks and security systems are properly used. The TCM is responsible for holding keys to the testing facilities.
• Representing the organization with professionalism.
• Having sufficient knowledge of basic technology to resolve common issues.
• Filing detailed reports on any irregular test center situations or complaints.
• Operating a DVR, digital camera, telephone system (IVR), and alarm system as and when required.
• Resolving, reporting, or escalating candidate and/or building problems to the appropriate department or manager.
• Engaging with property management to maintain a safe and comfortable testing environment.
• Acting as a TCA to administer tests.
• Actively participating in arenaflex quality assurance, audit programs, and other company initiatives as a team player.
• Maintaining a deep knowledge of policies, practices, and procedures.

Requirements:

* High school diploma or equivalent.

• College experience a plus.
• Minimum of two years of customer service experience required (call center, retail, restaurant, etc.).
• One year of management or supervisory experience required.
• Must be 18 years of age to qualify.
• Must live within one hour of the airport or train station with the ability to travel on short notice by airplane, train, or car.
• Must be able to bend, stoop, and lift up to 40 pounds.
• Ability to remain in a stationary position for extended periods while administering exams.
• Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room.
• Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam.
• Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols.

Perks and Benefits:

* 12 Paid Holidays Off annually based on work schedule.

• No selling or quotas.
• Office setting environment.
• No inventory, stocking, floor moves, or overnight shifts!
• Paid training.
• Sick time prorated based on start date.
• 401K.
• Employee Assistance Program.
• Vision.
• FSA.
• Legal.
• Vacation.

Schedule:

* Full-time + travel time.

• Schedule: The site may be open Monday through Saturday 7 am to 6 pm. Saturday availability is required. Occasional evening hours are required. Possibly, Sunday hours.
• Our ideal candidate demonstrates teamwork, with the availability to work various shifts any day - Monday through Saturday - between 7 am and 6:00 pm. Candidate must be open to flexible scheduling and flexible travel schedule.
• Travel often required on short notice.

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' well-being. As a member of our team, you'll have the opportunity to:

• Work with a talented and diverse group of professionals who share your passion for innovation and excellence.
• Develop your skills and expertise through ongoing training and professional development opportunities.
• Contribute to the success of a global organization that's making a real difference in people's lives.
• Enjoy a competitive salary and benefits package, including paid holidays, sick time, and a 401K plan.
• Take advantage of our employee assistance program, which offers confidential support and resources for employees and their families.
• Participate in our company-sponsored events and activities, which promote teamwork, collaboration, and community engagement.

How to Apply:

If you're a motivated and experienced customer service professional with a passion for leading and managing teams, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job