Experienced Clinical Customer Service Representative – Remote Call Center Opportunity

At arenaflex, we are committed to empowering individuals to live healthier and longer by providing exceptional customer service nationwide for our specialty network programs. As a Clinical Customer Service Representative, you will play a vital role in supporting our company's mission by responding to customers' inquiries and providing information regarding all aspects of the members' association with arenaflex.

About arenaflex

arenaflex is a leading healthcare organization dedicated to delivering innovative solutions that improve the lives of our members. With a strong commitment to customer service, we strive to create a positive and supportive environment that fosters growth and development. Our team is passionate about making a difference in the lives of our members, and we are seeking like-minded individuals to join our dynamic team.

Job Summary

We are seeking an experienced Clinical Customer Service Representative to join our high-volume call center team. As a Clinical Customer Service Representative, you will be responsible for providing exceptional customer service to our members by responding to their inquiries and resolving their issues in a timely and professional manner. This is a remote opportunity, and you will be working from home with company-provided technology equipment.

Responsibilities

As a Clinical Customer Service Representative, you will be responsible for:

• Answering incoming calls in a professional, accurate, timely, and courteous manner
• Ascertain the nature of the call and record information in the Communication Log
• Look up member information using proprietary arenaflex systems and provide information to the caller
• Forward logs requiring further research to the appropriate department
• Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
• Utilize appropriate resources, including those online, to provide timely responses
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
• Document all calls appropriately
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Respond to requests for internal and external customers and/or clients, as required

Qualifications

To be successful in this role, you will need:

• High school diploma or equivalent required
• Minimum of one year of experience performing customer service duties; inbound call center experience preferred
• Basic computer skills
• Strong verbal communication skills

Core Competencies

As a Clinical Customer Service Representative, you will need to demonstrate:

• Ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters

Mobility and Physical Requirements

This role requires:

• Primarily sedentary, able to sit for long periods of time
• Ability to speak, see, and hear other personnel and/or objects
• Ability to communicate both in oral and written form
• Ability to travel within the facility
• Capable of using a telephone and computer keyboard
• Ability to lift up to 10 lbs

Environmental Conditions

This role is a work-from-home (WFH) environment, and you will need to have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Starting pay at $15/hour with potential of $16/hour within the first year, plus merit
• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

Equal Employment Opportunity

arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to creating a diverse and inclusive work environment that fosters growth and development. We welcome applications from qualified individuals of all backgrounds and perspectives.

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of our members, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Now!

Contact Us

If you have any questions or would like more information about this opportunity, please contact our Human Resources Department at (800) 848-3555 x6702.

Disclaimer

arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. Apply for this job