Principal Solutions Consultant - Customer Service at arenaflex

Imagine being part of a team that's revolutionizing the way companies interact with their customers. As a Principal Solutions Consultant - Customer Service at arenaflex, you'll have the opportunity to work with large enterprise organizations and international brands, helping them unlock the full potential of arenaflex's cutting-edge Customer Service solutions.

About arenaflex

arenaflex is a leading provider of innovative software solutions that empower businesses to deliver exceptional customer experiences. Our team of experts is passionate about harnessing the power of technology to drive digital transformation and improve customer engagement. As a Principal Solutions Consultant - Customer Service, you'll be part of a dynamic team that's shaping the future of customer service.

What You'll Do at arenaflex

As a Principal Solutions Consultant - Customer Service, you'll be responsible for driving digital transformation initiatives with our customers, leveraging arenaflex's Customer Service solutions. Your key responsibilities will include:

• Be the 'go-to' expert for arenaflex Customer Service: You'll be the trusted advisor for our customers, partners, and internal teams, helping them understand the value and potential of arenaflex's Customer Service solutions.
• Create engaging demonstrations and presentations: You'll develop highly engaging demonstrations and presentations that help customers visualize and transform their employee and customer experiences using the latest innovative Customer Service technology.
• Present tailored solutions and lead workshops: You'll present tailored solutions, lead workshops, create solution architectures, and facilitate client engagements to address needs and develop effective selling and solution delivery strategies.
• Act as a thought leader and domain expert: You'll be a recognized thought leader and domain expert in Customer Service/Experience (CX) and arenaflex's Customer Service solution, with a track record of excellent presentations and event speaking.
• Collaborate with field teams and clients: You'll work with field teams and clients to evangelize solutions that will help them achieve results through innovation and adoption of initiatives, reusable assets, and selling programs.
• Foster strong partnerships: You'll foster strong partnerships with internal leaders in Product Development, Product Marketing, Alliances, Industry Business Units, and other peer Specialist organizations globally at arenaflex.
• Stay ahead of the curve: You'll be able to provide a view on relevant technology trends and competitive solutions that are of interest to our customers, sharing that knowledge with the regional industry solution consulting teams and creating reusable best practice assets.

Who You Are

To succeed in this role, you'll need to be a passionate and technically astute individual with a strong background in client-facing roles such as presales, consulting, technical enablement, or software application development and delivery. You'll have:

• Technical/business experience: You'll have technical/business experience in client-facing roles, with a strong understanding of Contact Center technologies, including telephony, digital channels, CCaaS, content & knowledge, WFM, etc.
• Leadership skills: You'll be able to inspire others and take a lead role without requiring a formal manager role, taking ownership and getting things 'done-done'.
• Strategic thinking: You'll be a strategic thinker with the ability to build and present robust product demos, combined with the communication skills needed to develop customer relationships by listening to, understanding, and anticipating client needs (business and IT).
• Experience in software development and architecture: You'll have experience in software development and architecture, project management, requirements engineering, product management, and solution architecture.
• Mentorship skills: You'll be a strong mentor to others in the organization, helping to support training and mentorship for the field and scaling the organization's knowledge in Customer Service.

What You've Accomplished

To be considered for this role, you'll need to have:

• Extensive experience developing and/or selling enterprise software solutions: You'll have extensive experience developing and/or selling enterprise software solutions to large enterprise clients.
• Complex, matrixed environment experience: You'll have worked in a complex, matrixed environment to build, scale, and develop business and technical relationships.
• BA/BS Degree or equivalent business experience: You'll have a BA/BS Degree or equivalent business experience.
• Experience working with sales personnel: You'll have worked with sales personnel to develop customer-specific solutions to complex problems.
• Delivered POCs and custom demonstrations: You'll have delivered POCs and custom demonstrations and educated customers on product capabilities.
• Experience within the typical Contact/Service Center: You'll have experience and expertise within the typical Contact/Service Center for large enterprise clients, with intimate knowledge of the various technologies in play across servicing channels.

What arenaflex Offers You

As a Principal Solutions Consultant - Customer Service at arenaflex, you'll have access to:

• Gartner Analyst acclaimed technology leadership: You'll be part of a team that's recognized for its technology leadership across our categories of products.
• Continuous learning and development opportunities: You'll have access to continuous learning and development opportunities to help you grow and develop in your career.
• Innovative, inclusive, agile, flexible, and fun work environment: You'll be part of a dynamic team that's shaping the future of customer service, with a work environment that's innovative, inclusive, agile, flexible, and fun.
• Competitive global benefits program: You'll have access to a competitive global benefits program, including pay, bonus incentive, and employee equity in the company.

Apply Now

If you're a passionate and technically astute individual with a strong background in client-facing roles, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and help us revolutionize the way companies interact with their customers. Apply for this job