Customer Experience Ambassador – Platinum Level

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Customer Experience Ambassador, you'll be the face of our company, creating positive interactions with our customers every day. You'll have the opportunity to grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world-class, customer-first service.

Join the arenaflex Team and Be Part of Something Amazing

At arenaflex, we're a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. We believe that with the right backing, people and businesses have the power to progress in incredible ways. When you join our team, you'll become part of a unique and meaningful career journey that's tailored to your needs and goals.

Our Company Culture

At arenaflex, we're built on a foundation of integrity, trust, and respect. We strive to create an environment where everyone feels seen, heard, and valued. Our company values are at the heart of everything we do, and we're committed to upholding them in every interaction. We believe in recognizing and rewarding our colleagues for their contributions, leadership, and impact, and we're dedicated to creating a workplace where everyone can thrive.

Role & Responsibilities

As a Customer Experience Ambassador, you'll be responsible for delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment. You'll consult with customers to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of our products and services. You'll add value for our customers through unexpected relevant recommendations of product offers and benefit enrollments that deepen customer engagement and loyalty.

Key Responsibilities:

* Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment with a keen focus on driving a Customer First mentality

• Consult with customers to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of our products and services
• Add value for our customers through unexpected relevant recommendations of product offers and benefit enrollments that deepen customer engagement and loyalty
• Utilize your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand
• Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers
• Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
• Meet and exceed performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations, and productivity targets, & customer performance metrics

Minimum Qualifications:

* Strong written and communication skills to be able to converse effectively and naturally with our customers to deepen client relationships and drive satisfaction

• Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations
• Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call
• Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
• Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
• Driven to please by providing the ultimate experience for our customers on every interaction
• Timeliness and reliability

Preferred Skills:

* Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills

• Customer service and consultative sales environment experience preferred
• Passion for consultative sales, recommending products or solutions tailored to each customer
• Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end

Additional Requirements:

* Flexibility to work anytime between 6:00am - 2:00am, including weekends

• Hybrid Environment in Sunrise, Florida - on-site expectation 3 days/week
• Workplace Flexibility: Full-time. Shift flexibility requirements

Compensation and Benefits

We offer a competitive hourly pay range of $20.00 to $22.25, plus bonus and benefits. Our benefits package includes:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace where everyone can thrive. We offer a unique and meaningful career journey that's tailored to your needs and goals. Our company culture is built on a foundation of integrity, trust, and respect, and we're dedicated to upholding our values in every interaction. We believe in recognizing and rewarding our colleagues for their contributions, leadership, and impact, and we're committed to creating a workplace where everyone feels seen, heard, and valued.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and diverse team, we encourage you to apply for this exciting opportunity. Click the link below to submit your application: Apply Now!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Know Your Rights

US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment Eligibility

Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for these positions. Apply for this job