Experienced Customer Support Associate – Veterinary Community Engagement
Join our vibrant team at arenaflex, and help us revolutionize the way veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states. We're a growing team on a mission to modernize the $50B+ animal health industry. Simply put, arenaflex helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices.
About the Position
The Customer Support Associate is a pivotal role in our team, responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the arenaflex platform. As a key member of our support team, you will work collaboratively to provide our users with an exceptional experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a crucial part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
The Ideal Candidate
We're looking for a proactive self-starter who thrives in a fast-paced, team environment. The ideal candidate is excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform. Experience in a relevant customer-facing role, as well as excellent written and verbal communication skills, are required. Knowledge of intercom and/or experience with other chat platforms is strongly preferred.
Key Responsibilities
As a Customer Support Associate, you will:
- Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
Essential Qualifications
* 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
Preferred Qualifications
* Experience working in a fast-paced, dynamic environment
- Knowledge of veterinary industry or experience working with veterinarians
- Familiarity with arenaflex's platform and tools
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
Benefits (Full Time Roles)
* 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Work Environment and Company Culture
arenaflex is a remote-first company, and we're committed to creating a flexible and inclusive work environment. Our team is passionate about making a positive impact on the animal health industry, and we're looking for like-minded individuals to join us on this mission. We value diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels welcome and supported.
Compensation and Perks
arenaflex offers a competitive salary and benefits package, including medical, dental, and vision insurance, automatic 401k contribution, and equity. We also offer a range of perks, including at-home office set up, bi-annual company retreats, open vacation policy, and monthly team events.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including workshops, conferences, and online courses. We also encourage our employees to take ownership of their learning and development, and we provide resources and support to help them achieve their goals.
How to Apply
If you're passionate about the animal health industry and want to join a dynamic and innovative team, we encourage you to apply for this role. Please submit your resume and a cover letter explaining why you're the ideal candidate for this position. We can't wait to hear from you!
Important Note
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply Job! Apply for this job