Experienced Full Stack Customer Service Representative – Sleep Therapy Inbound Call Center

Join arenaflex, a national leader in providing innovative home medical equipment and services, as we seek a dedicated and compassionate Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center team in Murray, Utah.

About arenaflex

arenaflex Healthcare Inc. is a renowned national leader in providing high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. Our mission is to empower patients to manage their health and treatment at home, ensuring they lead a more comfortable and productive life. We are committed to delivering exceptional patient care and satisfaction, and we're looking for talented individuals to join our team.

Overview and Responsibilities

Summary

We're seeking a highly motivated and customer-focused Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center team. As a key member of our team, you will serve as the first point of contact for CPAP resupply customers, providing exceptional customer service, and ensuring accurate and timely processing of patient orders. If you're passionate about delivering outstanding patient care and have a strong background in customer service, we encourage you to apply.

Key Responsibilities:

* Acts as a patient advocate to resolve questions or concerns

• Collects patient, source information, and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of current products and services offered by arenaflex
• Identifies and resolves problems in a timely manner
• Makes outbound calls as needed to collect patient data
• Manages all aspects of initial intake via high-volume inbound phone calls
• Processes related patient paperwork if assigned
• Processes tickets to ensure timely fulfillment of product orders
• Provides basic technical customer service assistance for CPAP equipment
• Provides education to patients and location employees on CPAP supplies
• Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input

Essential Qualifications:

* High school diploma or GED equivalent

• One to three years of related prior work experience in a team-oriented environment
• Experience in the medical field and administrative record management
• Strong customer service background
• Basic computer and internet skills
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Preferred Qualifications:

* Knowledge of billing reimbursement and insurance policies and requirements

• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices
• Medical terminology
• Multi-tasking and attention to detail

Skills and Competencies:

* Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a timely manner

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Work Environment and Company Culture:

* Work from home after successful completion of in-office training and meeting expectations with management approval

• Monday to Friday, 8:30 am to 5 pm
• Collaborative and dynamic work environment
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance

Compensation and Benefits:

* Pay starting at $15.50 per hour

• Monthly Bonus program opportunity with potential unlimited earnings
• 401(k) plan
• Medical, dental, and vision insurance
• Life insurance and disability insurance
• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

How to Apply:

If you're passionate about delivering exceptional patient care and have a strong background in customer service, we encourage you to apply. Please submit your resume today, and our hiring manager will review your application and contact you if you have related experience to the applied position.

Equal Opportunity Employer:

arenaflex Healthcare Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment and are proud to be an employer of choice for minorities, females, protected veterans, and individuals with disabilities.

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Last Updated:

2024-11-05 Apply for this job