Experienced Customer Service Specialist – Career Development and Workforce Support

At arenaflex, we're dedicated to empowering individuals and businesses to thrive in a rapidly changing world. As a Customer Service Specialist, you'll play a vital role in delivering exceptional support to customers and employers within our CareerSource Center service area. If you're passionate about making a difference in people's lives and have a knack for providing top-notch customer service, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative workforce solutions, dedicated to helping individuals achieve their career goals and businesses succeed in a competitive market. Our team of experts is committed to delivering exceptional service, fostering a culture of collaboration, and driving positive change in our communities.

Job Summary

We're seeking an experienced Customer Service Specialist to join our team at arenaflex. As a key member of our workforce development team, you'll be responsible for providing personalized support to customers, employers, and trade-affected individuals. Your primary focus will be on conducting initial assessments, providing services and referrals, and ensuring that customers receive the best possible outcomes.

Key Responsibilities

* Conduct initial assessments of customer needs and provide services or referrals as appropriate

• Evaluate education, training, and experience to properly register applicants in the appropriate database
• Provide instructions and assistance as needed to customers utilizing the Employ Florida system, Florida's RECONNECT system for Reemployment Assistance (RA) claimants, and other computer data and programs
• Screen and refer qualified applicants to available job openings and/or training opportunities, perform job development contacts, provide labor market information, provide employment counseling as appropriate, refer to testing and/or other supportive services as appropriate
• Provide follow-up services to claimants enrolled in the Reemployment Services and Eligibility Assessment (RESEA) program
• Process job orders using information obtained from employers to compile job descriptions, accurately code each occupation and industry, and perform file search of job orders for qualified applicants adhering to veterans' preference and mandated Federal Contractor requirements
• Monitor job orders, maintain timely contact with employers to perform follow-up and verify referral results with employers to document in job orders
• Ensure that data is entered in Employ Florida timely as required by state and local guidelines
• Provide RESEA services on a scheduled basis, including entering data into the Employ Florida system as required by State and local guidelines
• Make initial contact with eligible trade-affected individuals whose employment has been threatened and who have been temporarily or permanently laid off
• Review application, collect appropriate documentation needed to verify data elements, and conduct an initial assessment of the worker's eligibility for services by reviewing work experience, education, and abilities
• Refer eligible individuals to appropriate staff for comprehensive assessment and assist staff in pulling together information needed to conduct a TAA Information Meeting for trade-affected workers who are covered under a certified petition

Essential Qualifications

* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred

• 2+ years of experience in customer service, workforce development, or a related field
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• Proficiency in computer software applications, including Microsoft Office and Google Suite
• Ability to travel locally and use a registered company vehicle for transportation purposes, if available
• Certification as a Workforce Development professional (Tier 1) within 6 months of appointment to this position

Preferred Qualifications

* Experience working with diverse populations, including low-income individuals, veterans, and individuals with disabilities

• Knowledge of workforce development programs, including RESEA and TAA
• Familiarity with Employ Florida and other computer data and programs
• Bilingual or multilingual skills

Skills and Competencies

* Excellent customer service skills, with a focus on empathy, active listening, and problem-solving

• Strong communication and interpersonal skills, with the ability to build rapport with customers, employers, and colleagues
• Ability to work independently and as part of a team, with a focus on collaboration and mutual support
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
• Proficiency in computer software applications, including Microsoft Office and Google Suite
• Ability to travel locally and use a registered company vehicle for transportation purposes, if available

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Specialist, you'll have access to a range of training and development opportunities, including:

• Certification as a Workforce Development professional (Tier 1) within 6 months of appointment to this position
• Ongoing training and professional development opportunities, including workshops, webinars, and conferences
• Mentorship and coaching from experienced colleagues
• Opportunities for advancement and career growth within the organization

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment, with a focus on collaboration, innovation, and customer satisfaction. Our team is passionate about making a difference in people's lives and is committed to delivering exceptional service. As a Customer Service Specialist, you'll be part of a close-knit team that values diversity, equity, and inclusion.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Salary: $33,760.00
• Comprehensive health insurance, including medical, dental, and vision coverage
• Retirement plan, including a 401(k) match
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for professional development and career growth

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in people's lives, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. If you require a reasonable accommodation to apply for this position, please contact us at [insert contact information]. Apply for this job