Experienced Customer Service Representative - Voice & Chat - Remote Beauty Advisor
At arenaflex, we're passionate about bringing people together and delivering exceptional customer experiences. As a Remote Beauty Advisor, you'll play a vital role in driving great customer satisfaction and building strong relationships with our clients. If you're a driven, customer-focused individual with a passion for beauty and cosmetics, we want to hear from you.
About arenaflex
arenaflex is a leading beauty and cosmetics company that's dedicated to empowering individuals to unlock their full potential. Our mission is to bring people together through our products, services, and community. We're committed to delivering exceptional customer experiences and building strong relationships with our clients.
Job Summary
As a Remote Beauty Advisor, you'll provide client support via phone and chat, assisting with client inquiries, troubleshooting, and general support. You'll respond to all client communication in a timely and professional manner, providing expert advice and guidance on our products and services. You'll also work closely with our quality and training team to ensure high-quality service standards are met.
Responsibilities
* Respond to client requests and inquiries via phone and chat, including product purchases, service and quality inquiries, order status, product information, and general client support issues.
* Demonstrate high standards for quality service and maintain a positive attitude in all interactions.
* Keep up-to-date with product and procedural knowledge, as well as industry trends.
* Work in tandem with the quality and training team to self-manage performance expectations and maintain open communication lines with Team Lead/Quality Advocate/Trainer and Manager.
* Maintain business acumen, courtesy, and professionalism when dealing with all client contacts.
* Maintain proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions.
* Be punctual to work and adhere to all schedules and deadlines, both scheduled and special projects.
* Strive to exceed key performance indicators (KPI) and quality goals as outlined by management.
* Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email.
Requirements
* 2-3 years' experience in a business or professional environment, preferably in the service industry.
* Comparable experience in an office environment encouraged.
* Self-starter with the ability to manage workload efficiently.
* Exceptional written communication skills.
* Demonstrate ability to deliver a high level of client service under high volume.
* Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen.
* Professional, upbeat, and engaging oral and/or written communication.
* Ability to develop relationships with clients, even in difficult situations.
* Ability to advise and counsel clients in a quick and efficient manner.
* Must be computer literate and internet savvy, e-commerce and online shopping experience preferred.
* Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service).
* Excellent Data Entry skills / 45-55 wpm minimum.
* Must be flexible and be ready to work in a dynamic shift environment, weekends and evening shifts may be required.
Preferred Qualifications
* Bilingual (English and Spanish) preferred.
* Experience in the beauty and cosmetics industry preferred.
* Live chat experience preferred.
* Call center experience preferred.
Work Environment
* Remote work environment with flexible scheduling.
* Must have a dedicated workspace with a Windows-based computer, dual monitors, and a hard-wired internet connection.
* Must have a quiet and distraction-free workspace.
Pay and Benefits
* $18/hour plus the ability to earn a bonus based on performance.
* Paid training starts on November 15th.
* Referral program available.
* Vacation blackout period applies during the holiday season and promotional periods.
Equipment Requirements
* Windows-based computer (Intel Core i3 or AMD Ryzen 3 or better).
* Dual monitors (1280 x 1024 screen resolution).
* Hard-wired internet connection (minimum 45 Mbps download speed / minimum 10 Mbps upload speed).
* Two available USB 2.0 or greater ports.
How to Apply
If you're a motivated and customer-focused individual with a passion for beauty and cosmetics, we want to hear from you. Please apply through our website and include your resume and a cover letter outlining your experience and qualifications.
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates.