Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex

Join arenaflex's dynamic team as a Customer Service Associate, where you'll play a vital role in delivering exceptional experiences to our valued sellers and customers. As a key member of our Seller Operations team, you'll be responsible for managing transactions, resolving issues, and providing top-notch support to our stakeholders.

About arenaflex

arenaflex is a leading player in the live event industry, providing a seamless experience for our customers and sellers alike. With a strong focus on innovation and customer satisfaction, we're committed to creating a work environment that fosters growth, collaboration, and fun. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks.

The Opportunity

As a Customer Service Associate, you'll be working closely with our sellers and customers to resolve a wide range of event and order-related questions. You'll be the face of arenaflex, providing elite service and ensuring that our customers have a positive experience. Your role will involve:

• Managing transactions and relationships with our valued sellers and customers
• Responding to emails and taking calls on a broad range of event and order-related questions
• Investigating instances where customer experience has been affected and resolving issues fairly and constructively
• Handling day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities
• Navigating order queues and determining what requires attention to provide real-time assistance

How Your Role Expectations Will Progress

As a Customer Service Associate, your role expectations will progress as follows:

• 30 days in: Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry. Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
• 60 days in: Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively. Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities. Navigate order queues and determine what requires attention to provide real-time assistance.
• 90 days in: Play an active role in continued learnings to advance skill sets necessary for individual and team goals. Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring

To succeed as a Customer Service Associate, you'll need to bring:

• Outstanding communication, attention to detail, and organizational skills
• A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
• Interest in the live event space and an eager-to-learn attitude

Work Environment and Schedule

* Office Location: Coppell, TX

• Work Schedule:

+ The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office. + Hybrid model, not fully remote. 3 days in-office and 2 days at home. + Hours: 1:30pm-10:00pm, with Tuesday/Wednesday off or 1:30pm-10:00pm, with Wednesday/Thursday off.

Compensation and Benefits

* $40,000 base salary with overtime eligibility

• Bi-annual bonuses
• Annual equity grant
• Overtime eligibility for any hours worked over 40/week

Why Join arenaflex?

At arenaflex, we're passionate about creating a work environment that fosters growth, collaboration, and fun.

We offer

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job