Experienced Customer Support Analyst – Data Innovation Group at arenaflex

Are you ready to embark on a thrilling adventure, exploring a world of possibilities both in and out of the office? Join the arenaflex family, and you'll soar to new heights, develop your skills, and become the best version of yourself. As you take off on this exciting journey, you'll tackle challenges with agility and finesse, acquiring new skills and propelling your career while having a blast. Come and advance both your personal and professional life, and get ready to take off!

Why you'll love this role

This position is a member of the Data Innovation Group within the Data Innovation Division at arenaflex. As an Experienced Customer Support Analyst, you'll be responsible for providing first-level issue resolution via phone for all equipment and software supported by arenaflex's cutting-edge framework. You'll be the go-to expert for clients, offering top-notch support and ensuring their issues are resolved efficiently and effectively.

What you'll do

* Provide goal-to-issue resolution via phone, and when necessary, escalate more complex issues to a certified support specialist.

• Offer first-level support to end-users for PC equipment and Organization (Windows 7/Windows XP environments) and Centralized computer (UNIX/IBM environments).
• Conduct issue assurance for the Innovation regions, including Voice, WAN, LAN, PC, Printer, Password Resets, and Dab Lattice printers.
• May interact with internal and external support groups and third-party vendors to identify and address core issues.
• Reenact or reproduce client issues to determine working troubles.
• Maintain daily attention to outages and issues framework-wide.
• Escalate incidents to acceleration groups to ensure client resolution.
• Provide timely communication (oral or written) to Level 2 support or other service staff, as necessary.
• Promptly consult with Level 2 support or other service staff regarding quality issues to determine efficacy or strategy.
• Stay on duty longer than required as needed and when approved.
• Maintain confidentiality regarding employee, organization, and client data.
• Exhibit commitment to and compliance with all organization and departmental policies, procedures, and practices.

Shift work required/24x7 IT inclusion climate

All you'll need for success

* Minimum Qualifications: + Training and earlier professional training + Specialized degree or equivalent experience + 2+ years Help Desk or client support experience + 2+ years investigating experience with service desk environments + Knowledge and experience in internal server/centralized computer applications, such as Offers, QIK, IBM/TSO/TPX, and Staff

• Preferred Qualifications:

+ Instruction and earlier professional training + Apple certification (Apple Genius) + A+ certification

• Abilities, Licenses, and Certifications:

+ Strong relational, written, and verbal communication skills + Ability to perform multiple tasks in a fast-paced environment + Strong critical thinking and analytical skills

What you'll get

Take advantage of everything arenaflex has to offer:

• Medical benefits: On your very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay great. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
• Health programs: We believe you should be your best self – that's why our health programs give you the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and, depending on the workgroup, business contributions to your 401(k) program are available after one year.
• Extra benefits: Other amazing benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Be yourself at arenaflex

From the colleagues we recruit to the clients we serve, care and diversity are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, vendors, networks, and investors, helping colleagues reach their full potential and creating a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel an enormous sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier flying smoothly as we care for people on life's journey? Come and be yourself at arenaflex. Apply Job! Apply for this job