Experienced Customer Service Representative – Remote Opportunity with arenaflex

Job Title:

Experienced Customer Service Representative – Remote Opportunity with arenaflex

Job Summary:

arenaflex, a leading provider of innovative solutions to government agencies, is seeking enthusiastic and experienced Customer Service Representatives to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer issues, and ensuring a positive experience for our clients. If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is an 8(a) minority-owned, service-disabled veteran-owned small business (SDVOSB) that has been serving government agencies for over 21 years. With a scalable workforce, program management, and information processing solutions, we have deployed thousands of employees for 70 agencies in 30+ states. Our commitment to quality and productivity has earned us a reputation as a trusted partner in the government contracting industry.

Job Responsibilities:

As a Customer Service Representative with arenaflex, you will be responsible for:

• Responding to general to moderately complex telephone calls and troubleshooting and responding to customer issues
• Answering telephone calls using an automated system and responding to general to moderately complex questions and/or forwarding calls to appropriate personnel
• Researching member or provider calls/inquiries and responding to appropriate parties in accordance with Service Level Agreements (SLAs)
• Recording calls in a Customer Relationship Management (CRM) ticketing solution, resolving customer requests/inquiries, and updating CRM history with results of inquiry (which includes proper documentation)
• Interfacing with team personnel, management, and customers in reference to customer service issues
• Conducting outbound calls to customers in response to customer direction or other business needs
• Responding to numerous phone inquiries daily
• Using standard call-center technology: telephones, e-mail, and web browsers
• Assisting callers in finishing online applications
• Filling out timesheets
• Adhering to privacy rules set forth by the programs we service
• Adhering to provided schedule
• Connecting callers with leadership as needed
• Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service
• Reporting problems through an easy online system
• Responding to telephone inquiries within set time parameters
• Completing all assigned training as necessary

Qualifications:

To be successful in this role, you will need:

• High School diploma or equivalent required
• Minimum one (1) year of customer service experience required
• Ability to submit speed test via speedtest.net with download speeds of at least 60mbps and upload speed of at least 6mbps
• Experience working with computer software, customer relationship management tools, and telephone technology
• Experience working with and skilled in the use of help desk software
• Ability to utilize problem-solving skills in complex situations
• Excellent communication skills, both written and oral
• Ability to work independently and as a team

Work Environment:

As a remote Customer Service Representative with arenaflex, you will have the flexibility to work from the comfort of your own home. You will need a dedicated workspace with a reliable internet connection and a computer or laptop. You will also need to adhere to our company's policies and procedures, including wearing a mask when in community with other employees (as recommended by CDC guidelines).

Compensation and Benefits:

arenaflex offers a competitive compensation package, including:

• Base rate: $18.00 per hour
• Medical, dental, vision, and 401(k) benefits available
• Opportunities for career growth and professional development

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds.

Reasonable Accommodation:

If you require alternative methods of application or screening, please contact us directly to request this. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job.

Texting Notice:

We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.

Job Type:

Full-time

Pay:

From $18.00 per hour

Work Location:

Remote

Apply Now:

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