Experienced Customer Service Representative – Work From Home in Nebraska

At arenaflex, we are a champion for the health and well-being of our members and the communities we serve. Our team is the power behind that promise, and as the industry rapidly evolves, we seek forward-thinking professionals like you to join us in delivering on it! As a member of Team arenaflex, you'll find purpose, opportunities, and the support you need to build a meaningful career and make a powerful impact in our community. We're not just looking for anyone; we're looking for talented, dedicated individuals who possess a passion for providing best-in-class service and want to make a difference in the lives of our members.

About arenaflex

arenaflex is a leading health insurance provider in Nebraska, committed to delivering exceptional customer experiences and making a positive impact in the communities we serve. Our team is passionate about helping our members navigate the complex world of insurance, and we're looking for like-minded individuals to join us on this mission.

Job Summary

As a Customer Service Representative, you will be the primary customer interface for inquiries, handling incoming phone calls, and providing expert guidance to help our members navigate the challenging world of insurance. You will be responsible for:

• Interfacing with customers via telephone, written correspondence, fax, web, and/or electronic mail
• Researching customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues
• Elevating sensitive customer requests when necessary
• Complying with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment
• Remaining current on knowledge of diverse products and proactively recommending items needed by customers to increase customer satisfaction and improve transaction profitability

Key Responsibilities

* Provide exceptional customer service via phone, email, and other communication channels

• Research and resolve customer issues in a timely and professional manner
• Stay up-to-date on policies, procedures, and regulations to ensure compliance and provide accurate information to customers
• Proactively recommend products and services to increase customer satisfaction and improve transaction profitability
• Collaborate with internal teams to resolve complex customer issues and improve overall customer experience

Essential Qualifications

* High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting (health insurance or related field preferred)

• Availability for training 9-12 weeks in length
• Reliable internet service provider and a dedicated, distraction-free workspace

Preferred Qualifications

* Basic medical/dental terminology and contract interpretation

• Experience working in a dynamic, fast-paced environment
• Strong communication and problem-solving skills
• Ability to work independently and as part of a team

What We Offer

* Competitive salary: $39,520 annually

• Comprehensive benefits package, including health benefits effective the 1st of the month following start date
• Full-time (40 hours per week) position with opportunities for career growth and advancement
• 9-12 weeks of live virtual training, Monday to Friday, 8:00am - 4:30pm (Central Time Zone)
• Flexible work schedule after training, with the ability to work any 8.5 hour shift between 7:30am-6:00pm (Central Time Zone), Monday to Friday

Work Environment and Culture

* Work from home anywhere in the State of Nebraska or local Omaha metro area

• Collaborative and dynamic team environment
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance
• Commitment to diversity, equity, and inclusion

Diversity, Equity, and Inclusion

We strongly believe that diversity of experience, perspective, and background will lead to a better workplace for our employees and a better product for our customers and members. arenaflex is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans.

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of our members, we encourage you to apply. Please visit our website to learn more about what makes arenaflex an exceptional place to work and to submit your application. Apply Job! We look forward to welcoming you to Team arenaflex! Apply for this job