Experienced Customer Service Representative: Remote near El Paso, TX – Health Texas Project

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative on our Health Texas project, you'll play a vital role in providing top-notch support to our clients, ensuring their needs are met, and their concerns are addressed. If you're passionate about delivering exceptional customer service, have a strong work ethic, and are eager to grow with a dynamic team, we want to hear from you!

Why Join arenaflex?

At arenaflex, we're dedicated to creating a work environment that's inclusive, supportive, and empowering. Our comprehensive benefits package is designed to help you thrive, both personally and professionally. Here are just a few reasons why you'll love working with us:

• Competitive Compensation: Enjoy a competitive salary, plus quarterly bonuses based on performance.
• Comprehensive Insurance Coverage: Choose from a range of medical, dental, vision, prescription, and partially funded HSA plans. Plus, enjoy life insurance benefits and discounts on auto, home, renter's, and pet insurance.
• Future Planning: Prepare for retirement with our 401K Retirement Savings plan and company matching.
• Paid Time Off Package: Enjoy PTO, holidays, and sick leave.
• Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform: Acknowledge and appreciate outstanding employee contributions.
• Diversity, Equity, and Inclusion Initiatives: Join a workplace committed to fostering diversity and inclusion.
• Tuition Reimbursement: Invest in your ongoing education and development.
• Employee Perks and Discounts: Enjoy additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

As a Customer Service Representative on our Health Texas project, you'll be responsible for:

• Answering incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policy, and procedures.
• Tracking and documenting all inquiries using the applicable systems.
• Completing associated tasks according to established guidelines.
• Meeting Quality Assurance (QA) and other key performance metrics.
• Facilitating the fulfillment of caller requests for materials via mail, email, or download.
• Transferring/referencing consumers to appropriate entities according to established guidelines.
• Escalating calls or issues to the appropriate designated staff for resolution as needed.
• Facilitating translation services for non-English speaking callers according to procedures.
• Attending meetings and trainings as requested and maintaining up-to-date knowledge of all programs and systems.

Primary Responsibilities:

* Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policy, and procedures.

• Track and document all inquiries using the applicable systems.
• Complete associated tasks according to established guidelines.
• Meet Quality Assurance (QA) and other key performance metrics.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Transfer/refer consumers to appropriate entities according to established guidelines.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Facilitate translation services for non-English speaking callers according to procedures.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Additional Requirements:

* Customer Service experience preferred.

• Must reside in the state of Texas, within 70 miles of El Paso.
• Must be able to work onsite on Day 1 for equipment training.
• Must be able to complete classroom and on-the-job training with no time missed.
• Must be willing and able to work with webcam on during training and other meetings as instructed by management.

Training Requirements:

* Must be able to work onsite on Day 1 for equipment training.

• Must be able to complete classroom and on-the-job training with no time missed.
• Must be willing and able to work with webcam on during training and other meetings as instructed by management.

Home Office Requirements:

* Reliable, high-speed internet service.

• Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible.
• Minimum 20 Mbps download speeds.
• Must be a traditional, wired high-speed connection such as cable or fiber.
• Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed.
• Quiet and distraction-free workspace.
• arenaflex will supply your computer equipment.

How to Apply:

If you're passionate about delivering exceptional customer service and are eager to join a dynamic team, apply now! Visit our website to learn more about this opportunity and submit your application. Apply Now! Apply for this job