Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex

Join arenaflex's dynamic team and embark on a rewarding career as a Customer Service Associate, working nights and weekends in a full-time capacity. As a key member of our Seller Operations team, you will be responsible for delivering exceptional service to our valued sellers and customers, ensuring seamless transactions and relationships within the live event industry.

About arenaflex

arenaflex is a leading company in the live event industry, providing a platform for buyers and sellers to connect and exchange tickets. Our mission is to create a seamless and enjoyable experience for our customers, and we're looking for talented individuals like you to join our team. With a strong focus on customer satisfaction, innovative technology, and a passion for live events, arenaflex is the perfect place to launch or advance your career.

The Opportunity

As a Customer Service Associate, you will play a vital role in managing transactions and relationships with our sellers and customers. You will be responsible for taking calls and responding to emails on a broad range of event and order-related questions, working to ensure that we provide elite service to both our sellers and our customers. Your expertise will be essential in resolving issues, providing solutions, and ensuring that our customers have a positive experience with arenaflex.

How Your Role Expectations Will Progress as a Customer Service Associate

30 Days in:

* Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful.

• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.

60 Days in:

* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.

• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.

90 Days in:

* Play an active role in continued learnings to advance skill sets necessary for individual and team goals.

• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring as a Customer Service Associate

* Outstanding communication, attention to detail, and organizational skills.

• Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
• Interest in the live event space and an eager-to-learn attitude.

Work Environment and Company Culture

* Office Location: Coppell, TX

• Work Schedule:

+ The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office. + Hybrid model, not fully remote. 3 days in-office and 2 days at home. + Hours: 1:30pm-10:00pm, with Tuesday/Wednesday off or 1:30pm-10:00pm, with Wednesday/Thursday off.

• arenaflex is committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our team is passionate about live events, and we're always looking for ways to improve our services and exceed customer expectations.

Compensation and Benefits

* $40,000 base salary with overtime eligibility

• Bi-Annual bonuses
• Annual equity grant
• Overtime eligibility for any hours worked over 40/week

Why Join arenaflex?

* Opportunity to work with a leading company in the live event industry

• Collaborative and dynamic work environment
• Comprehensive training and development programs
• Competitive compensation and benefits package
• Chance to make a real impact on customer satisfaction and experience

How to Apply

If you're a motivated and customer-focused individual with a passion for live events, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Note

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job