Experienced Bilingual Customer Service Associate (Night Shift) – Enterprise Software Support
Join arenaflex, a cutting-edge Enterprise Software company, in our mission to revolutionize the transportation industry with innovative solutions. We're seeking a highly motivated and customer-focused Bilingual Customer Service Associate to join our dynamic team.
About arenaflex
arenaflex is not your typical software company. We're a team of passionate innovators dedicated to debunking traditional methods of transportation software development. Our comprehensive platform provides an alternative for everyone who has lived the nightmare of failed implementations, broken promises, and clunky software. Our approach to service is unique, as we focus on making superb software that's easy to use, serving customers with a high sense of urgency, and driving long-term value with constant, continual improvement.
Your Future Role
As a Bilingual Customer Service Associate, you will be the face of arenaflex, providing exceptional customer support to our rapidly growing customer base. You will be responsible for:
- Night Shift: Work a 3:30 PM - 12:30 AM EST schedule, Monday through Friday, to ensure 24/7 customer support.
- Customer Support: Help customers with a wide range of general inquiries on product and/or account issues and questions.
- Issue Resolution: Solve customer issues and escalations about arenaflex products and services.
- Multi-Channel Servicing: Experience in multi-channel servicing, including excellent phone skills and good writing skills for web, email, and text requests.
- Prioritization: Ability to prioritize work queue and backlog in addition to incoming customer requests.
- Help Tickets: Complete help tickets for issues that require technical support or development team assistance.
- Customer Service: Provide excellent customer service and take ownership throughout the service cycle from initial request to final close out of the support request.
- Cultural Principles: Model and champion arenaflex's cultural principles as we scale.
Requirements
To be successful in this role, you will need:
1-3 years of experience
in a customer-facing role within a contact center environment.
Demonstrated ability
to increase productivity through daily task completion, personal development, and guided trainings.
Experience in a high-paced environment
handling escalated customers and able to follow up on customer requests in a timely manner.
Strong problem-solving skills
and a proven ability to deliver a positive customer experience.
Exceptional communication skills
to effectively communicate with a wide range of customers.
Experience in a fast-paced environment
managing multiple cases per day via phone, chat, and email channels.
Experience working with ticketing systems
(e.g. Zendesk, Hubspot, ServiceCloud).
Proficient with macOS and both Apple and Android mobile devices
for app usage.
Solutions-oriented
with strong problem-solving skills.
Proven track record
of building trust and communicating effectively with a wide variety of stakeholders: laymen, executives, product leadership, day-to-day users of our products.
Passion for going above and beyond
the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
Diplomacy, tact, and poise under pressure
when working through customer issues.
Ideal Candidate
We're looking for someone who:
Has a strong ability
to actively listen and ask follow-up questions to drive customer success.
Can verbally guide customers
to solutions in both app and web-based applications.
Thrives in an unstructured, fast-paced, and change-heavy environment
.
Has experience supporting service requests
in billing, RMA, cancellations, and renewals.
Has experience supporting telematics systems, ELDs, and hours of service compliance
is a plus.
To Land the Job
You'll need:
Fluency in Spanish
.
Ultra positive attitude
and cool under pressure.
Rock solid verbal and written communication skills
with a strong focus on the details.
A knack for investigative research
and strong critical thinking skills.
Ability to work independently
, coupled with keen awareness of customer satisfaction cues.
Excellent analytical, problem-solving, and decision-making skills
.
Ability to work well in a team environment
.
Extra Awesome (Not Required)
*
A degree in Supply Chain/Logistics, or Business
is preferred.
Some Of The Perks
*
Enterprise software company ready for transformational growth
.
Competitive wages
.
Hybrid Work Location
.
Peer-driven training and ongoing support
.
Casual dress code and flexible working hours
to fit with your life.
Ability to work from home
.
Join arenaflex Today!
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to be part of a dynamic team that is revolutionizing the transportation industry. Apply Now! Apply for this job