Experienced Customer Service Advocate - National Remote

At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work.

About arenaflex

arenaflex is a leading health care company that's dedicated to helping people live healthier lives and making the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Our mission is to help people navigate the complexities of health care, providing them with the support and resources they need to make informed decisions about their health.

Job Summary

As an Experienced Customer Service Advocate at arenaflex, you'll play a critical role in building trust with members enrolled in our benefit plans across their health care lifecycle. You'll be a single stop resource on all plan-related questions, assisting members with medical and pharmacy benefits, eligibility, claim resolution, dental and vision issues, and promoting health care literacy. This is an inbound/outbound phone role that also handles inbound chats and secure messaging.

Responsibilities

* Listen actively and ask appropriate questions to identify specific questions or issues, and document inquiries from members of arenaflex's programs regarding medical, vision, dental, pharmacy plan details, plan/program eligibility, and medical claims.

• Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs, based on needs.
• Interpret and translate clinical/medical terminology and coding to assist members with managing cost using simple language.
• Adapt to communicated changes in process, policy, and guidelines quickly at site and enterprise level.
• Educate members about the fundamentals of health care benefits and plans.
• Assist members to maximize use of community services, support programs, and resources available.
• Meet performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance.

Qualifications

* 1+ years in a customer service environment.

• Must be 18 years of age or older.
• Ability to work Monday – Friday during our normal business hours of 8:30am – 5:00pm and 12:30pm – 9:00pm CST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

* 2+ years in a customer service environment.

• Part of arenaflex Benefit Operations and Experience.
• Experience in a healthcare insurance environment.

Telecommuting Requirements

* Ability to keep all company-sensitive documents secure (if applicable).

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills

* Active Listening

• Negotiation
• Empathy/Sensitivity
• Patience/Resilience
• Agility/Flexibility
• Conflict Resolution
• Cultural Sensitivity
• Disability & Diversity Awareness
• Effective time and resource management
• Excellent Verbal/Written Communication skills

Compensation and Benefits

* Hourly range for California / Colorado / Connecticut / Nevada / New York / New Jersey / Washington / Rhode Island residents is $16.00 – $31.44 per hour.

• Pay is based on several factors including but not limited to education, work experience, certifications, etc.
• In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Work Environment and Culture

* arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
• Diversity creates a healthier atmosphere: arenaflex is committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

How to Apply

If you're passionate about making a difference in people's lives and want to join a team that's dedicated to simplifying the health care experience, apply now to become an Experienced Customer Service Advocate at arenaflex. Apply for this job