Experienced Full Stack Customer Service Representative – Remote Call Center

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Founded in 2015, our company is built on a foundation of hope, giving people a second chance if they've suffered or lost a loved one due to negligence. We're now seeking an experienced and results-driven Customer Service Representative to join our remote call center team.

About arenaflex

arenaflex is a leading provider of innovative solutions for individuals who have been affected by negligence. Our mission is to empower our clients with the knowledge and resources they need to navigate the complex process of seeking compensation. With a strong focus on customer service and a commitment to excellence, we're dedicated to making a positive impact on the lives of our clients.

Responsibilities

As a Customer Service Representative at arenaflex, you'll play a critical role in connecting with potential clients and providing them with exceptional service. Your responsibilities will include:

• Connecting with callers through an automated dialer and engaging in conversations to determine their eligibility for compensation
• Handling a high volume of calls, with an average of 40-50 calls per day, and identifying potential clients who meet our criteria
• Multitasking and utilizing multiple windows to view client information and respond to their needs
• Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates
• Accurately utilizing phone software (VICI) and Proprietary Customer Relationship Database (CRM) to manage client interactions and follow scripts
• Participating in training and learning opportunities to expand your knowledge of the position and stay up-to-date on industry developments
• Adhering to all company policies and procedures, including those related to data security and confidentiality
• Assisting with other projects as needed and contributing to the growth and success of our team
• Self-troubleshooting and problem-solving basic IT issues to ensure minimal downtime and maximum productivity

Requirements

To succeed in this role, you'll need to possess:

• Excellent verbal and written communication skills, with the ability to effectively engage with clients and colleagues
• Strong interpersonal and customer service skills, with a focus on building trust and rapport with clients
• Strong problem-solving and conflict resolution skills, with the ability to navigate complex situations and find creative solutions
• A competitive spirit, with a desire to work as part of a team and earn commissions and bonuses based on performance
• A strong background in call-center environments and sales-focused roles, with a minimum of 2 years of experience in phone sales/customer service
• A quiet, distraction-free workspace with a reliable hardwired desktop or laptop PC (8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU)
• High-speed internet (50Mbps with 100MBps upload minimum) and a reliable noise-cancellation headset (wired via USB)
• Residency in the State of Florida or New Jersey

This is not for you if...

* You're unable to troubleshoot basic technical issues or work independently to resolve problems

• You're unable to work 40+ hours per week, with a flexible schedule that may include evenings and weekends
• You're unable to handle 350+ calls, including disconnects, wrong numbers, or hang-ups, until you're connected with a viable caller
• You're unable to use problem-solving skills to navigate complex situations and find creative solutions
• You're unable to work the full training period (90 days) or commit to a full-time schedule
• You're unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours

Benefits

As a valued member of our team, you'll enjoy:

• Health insurance, vision, and dental coverage
• Paid holidays and paid time off (PTO)
• Eligibility for overtime outside of the training period
• Opportunities for career growth and professional development
• A dynamic and supportive work environment with a focus on teamwork and collaboration

Hours of Operation

Our full-time schedule is 40 hours a week, with the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern

How to Apply

If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com](http://arenaflex.com) to learn more about our company culture and values. Apply for this job