Customer Support Lead (Night Shift) - Join arenaflex's Fastest-Growing Sports Gaming Team

At arenaflex, we're revolutionizing the sports gaming industry with innovative games and products that cater to American sports fans. As the fastest-growing sports gaming company ever, we're on a mission to build a tomorrow for every fan. We're looking for a talented Customer Support Lead to join our night shift team and help us achieve our vision. About arenaflex arenaflex is a dynamic and rapidly expanding company that's changing the face of sports gaming. Founded in 2020, our team has built four of today's most widely played fantasy games and recently launched our arenaflex Sportsbook. We're the only sportsbook to ever launch on our own homegrown technology, which allows us to build different and innovative experiences. With a valuation of nearly $500 million and investments from top investors like Mark Cuban, Kevin Durant, BlackRock, and SV Angel, we're poised for massive growth and success. The Opportunity As a Customer Support Lead at arenaflex, you'll have the chance to join a high-performing team that's passionate about delivering exceptional customer experiences. You'll work closely with our Support Managers to optimize workflows, tools, and platforms to improve team efficiency and ensure that our customers receive top-tier support. If you're a leader who thrives in a fast-paced environment and is committed to driving results, we want to hear from you. Key Responsibilities As a Customer Support Lead, you'll be responsible for: * Supervising and mentoring a team of 10+ customer support agents to achieve high performance * Conducting regular one-on-ones, providing feedback, and supporting professional development * Overseeing day-to-day operations of the support team, ensuring SLAs and KPIs are met * Coordinating daily tasks, workflows, and shifts to ensure smooth operations during peak times * Working closely with the Support Managers to optimize workflows, tools, and platforms to improve team efficiency * Conducting onboarding and ongoing training sessions to ensure agents are equipped with the tools and knowledge needed to provide top-tier support * Preparing and delivering regular reports on team performance, customer satisfaction metrics, and key insights * Serving as the point of contact for escalated or high-priority tickets, ensuring swift and effective resolution Who We're Looking For * Available to work between the hours of 4pm to 12am EST or 6pm to 2am EST, including weekends and holidays * 3+ years in customer support, with at least 1 year in a leadership role * Analytical mindset with the ability to interpret performance metrics and derive actionable insights * Strong leadership, team management, and coaching abilities * Excellent written and verbal communication skills Nice to Have * Strong understanding of fantasy sports platforms, common user issues, and seasonal trends * Proficiency with customer support tools such as Intercom, Zendesk or similar What We Offer * Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season) * 16 weeks of fully paid parental leave * A $500 home office allowance * A connected virtual first culture with a highly engaged distributed workforce * 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents * Target starting base salary range of $64,000 to $75,000, plus target equity About Our Culture At arenaflex, we believe that sports are for everyone and are building a tomorrow for every fan. Our culture is built on a foundation of innovation, collaboration, and customer obsession. We're a remote-first company with a highly engaged distributed workforce, and we're committed to creating a work environment that's flexible, inclusive, and supportive. Equal Opportunity Employer arenaflex is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic. How to Apply If you're a motivated and results-driven leader who is passionate about delivering exceptional customer experiences, we want to hear from you. Apply now to join our night shift team and be a part of arenaflex's fastest-growing sports gaming company. ```html

Join Our Team Today!

Ready to take your career to the next level and join a dynamic and rapidly expanding company? Apply now to become a part of arenaflex's fastest-growing sports gaming team.

• Click the link below to register as a candidate and apply for the Customer Support Lead (Night Shift) position.
• Make sure to tailor your resume and cover letter to showcase your skills and experience in customer support and leadership.
• Don't miss out on this opportunity to join a high-performing team that's passionate about delivering exceptional customer experiences.

Apply now and take the first step towards a rewarding career with arenaflex!

Apply Job! ``` Apply for this job