Experienced Full Stack Customer Practice Manager – Media & Entertainment, US – Telco, Media, Entertainment, Games, and Sports – arenaflex ProServe

Join arenaflex ProServe, a leading provider of cloud-based solutions, as we embark on an exciting journey to revolutionize the Media & Entertainment industry. We are seeking an experienced Full Stack Customer Practice Manager to lead and support transformative customer programs, drive strategic and financial value, and promote transformational ProServe programs.

About arenaflex ProServe

arenaflex ProServe is a renowned team within arenaflex, specializing in providing cutting-edge cloud-based solutions to the Media & Entertainment industry. With a strong focus on innovation, customer satisfaction, and business growth, we strive to be the go-to partner for our clients. Our team is passionate about delivering exceptional results, fostering a culture of inclusivity, and promoting a work-life balance that empowers our employees to thrive.

Key Responsibilities

As a Full Stack Customer Practice Manager, you will be responsible for leading business outcomes, executing long-term strategic customer transformation roadmaps, and developing unified account plans and pursuit plans that align with arenaflex account teams. You will establish executive relationships across business and technology groups, executive sponsorship of programs, and internal networks at arenaflex, including the Account Team, Partner team, Global Services organization, Finance, and Legal.

Key Responsibilities (continued)

* Lead business outcomes – ability to articulate accelerated customer outcomes through cloud transformation

• Execution of long-term strategic customer transformation roadmaps, having a high Bias for Action to Deliver Results in ProServe and Platform bookings in the near term
• Develop a unified account plan and pursuit plan that aligns with arenaflex account team (direct sales)
• Establish Executive relationships across Business & Technology groups, executive sponsorship of programs
• Establish an internal network at arenaflex, most notably with internal organizations critical to success: Account Team (#OneTeam), Partner team, Global Services organization, Finance, Legal
• Successful assumption of role of strategic advisor and expert with a deep knowledge of the cross-section of the customers' business and the cloud ecosystem
• Deliver on annual bookings, revenue, and customer satisfaction targets with deal structure aligned with defined customer outcomes and arenaflex ProServe business objectives
• Support scale through shared learnings and mechanisms across the ProServe team

About the Team

At arenaflex, we value diverse experiences and encourage candidates from all backgrounds to apply. Even if you don't meet all of the preferred qualifications and skills listed in the job description, we invite you to join our team. Our inclusive team culture fosters a sense of belonging, and our employee-led affinity groups empower us to be proud of our differences.

Why arenaflex?

arenaflex is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, which is why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

At arenaflex, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Basic Qualifications

* Bachelor's degree, or 7+ years of professional or military experience

• 5+ years of Media & Entertainment Industry experience
• 8+ years of IT consulting and management experience in customer-facing roles
• A proven track record of scoping, selling, and delivering large-scale enterprise IT Transformation programs
• Experience in leading solutions that include core products, third-party products, and custom-built solutions

Preferred Qualifications

* A consistent track record of achieving sales targets and opportunity management

• Excellent written and verbal communication skills, including workgroup leadership and executive presentations

Compensation & Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

How to Apply

If you're passionate about leading transformative customer programs, driving strategic and financial value, and promoting transformational ProServe programs, we invite you to apply for this exciting opportunity. Please submit your application via our internal or external career site.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County Applicants

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Apply for this job