Experienced Seasonal Chat & Phone Tech Support/Customer Service Agent – Remote Opportunity with arenaflex
At arenaflex, we're not just a customer experience (CX) company – we're a team of passionate individuals dedicated to creating memorable moments for our customers, colleagues, and communities. As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll play a vital role in delivering exceptional support experiences that exceed our customers' expectations. If you're ready to grow your career, improve your quality of life, and make a meaningful impact, join our team of incredible people at arenaflex!
About arenaflex
arenaflex is a global leader in the CX industry, with over 20 years of experience hiring for customer support roles. Our modernized application technology benefits our customers and you, our valued associates. We believe in creating positive moments for each other, which leads to a better work experience, improved customer satisfaction, and a more rewarding career. With 170,000 associates across the globe, we're the team behind the best experiences for 750+ leading brands. We know every action taken, no matter how small, has a significant impact, and we celebrate the big wins with our clients and with each other.
Responsibilities
As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll be responsible for:
- Providing basic technical support via phone or chat to resolve customer inquiries and issues
- Delivering an exceptional support experience that exceeds customer expectations
- Interacting and communicating effectively with a variety of customers, including those with diverse backgrounds and needs
- Providing a memorable and delightful experience that builds customer loyalty and satisfaction
- Working collaboratively with our team to resolve complex customer issues and improve our support processes
Work with Us and You’ll Enjoy
* Working from home, with the flexibility to create a comfortable and productive workspace
- Computer equipment provided, including a monitor, to ensure you have everything you need to succeed
- A full-time schedule with the opportunity to become permanent, depending on performance and business needs
- Competitive hourly rate of $14/hour, with incentive opportunities to recognize and reward your hard work
- Hands-on, 100% paid training to ensure you have the skills and knowledge needed to excel in your role
- Internal mobility opportunities, with 84% of our managers promoted within, to help you grow your career and advance your skills
- Employee discounts on products and services from leading brands
- Referral bonuses to recognize and reward your referrals
- EverBetter wellness program to support your physical and mental well-being
Location Requirements
* Must live in the United States
- Applicants residing within a 50-mile radius of our local sites may only be considered for onsite job openings
- Must reside in one (1) of the following states: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming
Qualifications
* Flexible to the needs of the business, with a willingness to adapt to changing priorities and deadlines
- High School Diploma or GED Equivalent required
- 18 years of age or older
Equipment and Internet Requirements
* Must have the following: + 1 Stand Alone Monitor (19 inch) + Hardwired internet connection (no satellite or wireless) + Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up + A Working Phone Line (Home Phone or Mobile) + Home office must be a noise/distraction-free environment + Desk and an ergonomic chair
Why arenaflex?
At arenaflex, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in selecting, developing, and rewarding the best person for the job, without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.
Get to Know Us
Learn more about arenaflex and our commitment to creating memorable moments for our customers, colleagues, and communities at [www.arenaflex.com](http://www.arenaflex.com). Connect with us on Facebook, LinkedIn, and Twitter to stay up-to-date on the latest news and updates.
Apply Now
Ready to join our team of incredible people and make a meaningful impact? Apply now for the Seasonal Chat & Phone Tech Support/Customer Service Agent role at arenaflex. Apply for this job