Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with arenaflex

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. We're a place where creativity thrives, and where our employees can grow, learn, and thrive in a dynamic and inclusive environment. If you're a customer-focused sales professional with a passion for technology and a drive to deliver exceptional experiences, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions that power and empower how people live, work, and play. We're a company that's committed to making a difference in the world, and we're looking for talented individuals like you to join our team. With a focus on customer satisfaction, we're dedicated to delivering exceptional experiences that exceed our customers' expectations.

Your Role

As an Experienced Customer Sales and Service Representative at arenaflex, you'll be the face of our company, delivering exceptional experiences to our customers through superior sales and customer service skills. You'll be working from home with occasional in-person trainings and meetings, and you'll be part of a dynamic team that's passionate about making a difference.

Responsibilities

* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service

• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

* A true consultative salesperson who is energized by meeting sales goals and building relationships with customers

• A deep interest in learning about customers, business challenges, and industry trends
• The ability to manage incidents and juggle multiple priorities in a fast-paced environment
• Empathy and communication skills that make it possible to diffuse sensitive situations
• A drive to provide exceptional customer service and take real ownership of customer concerns
• The ability to communicate with detail and precision

Preferred Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills

What We Offer

* A dynamic and inclusive work environment that encourages authenticity and fosters a sense of belonging

• A comprehensive total rewards package that includes health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• Opportunities for career growth and development in a company that's committed to innovation and excellence
• A competitive compensation package that reflects your location and confirmed job-related skills and experience
• The potential to earn more in an incentive-based position

Equal Employment Opportunity

arenaflex is proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're a motivated and customer-focused sales professional who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application.

Note

arenaflex reserves the right to request your attendance at the office location for team huddles, meetings, etc. You must live within 75 miles of the current reporting location for the life of the contract. Apply Job! Apply for this job