Experienced Customer Service Representative and Interviewer – Remote Opportunity at arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch support to our clients. As a key member of our Telemed team, you'll play a vital role in ensuring that all incoming work is assigned and completed within the same day. If you're a motivated and organized individual with excellent communication skills, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions in the healthcare industry. Our team is passionate about making a difference in people's lives, and we're committed to fostering a culture of excellence, collaboration, and continuous learning. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team.

Job Summary

We're seeking an experienced Customer Service Representative and Interviewer to join our remote team. As a key member of our Telemed team, you'll be responsible for supporting our clients by answering incoming telephones, obtaining health history and personal information, and promoting professionalism and confidentiality agreements. You'll also have the opportunity to act as a mentor to your teammates, provide training and assistance, and participate in special projects.

Key Responsibilities

* Interviews: + Obtain health history and personal information from clients applying for insurance + Promote professionalism and adhere to confidentiality agreements

• Customer Service:

+ Supports the mission statement to develop, enhance, and promote quality customer service through team efforts + Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members

• Training & Development:

+ Attends and participates in development programs + Maintain certification where applicable, and continue to improve skills + Cross-train to other positions as directed + When requested, train teammates on new tasks, mentor new employees + Answer questions on process and system functionality

• Professional Image:

+ Exhibits professional demeanor at all times while representing the practice

• Goals & Objectives:

+ Set goals and objectives for professional growth. Reviews and revises these on an ongoing basis + Gives input and supports management/practice decisions

Qualifications

* High School diploma or equivalent

• Good organizational skills
• Effective communication skills and critical thinking
• Ability to work compatibly as a team member with co-workers
• Ability to logically think and determine the next step to pursue
• Prefer 6 months of customer service experience and knowledge of medical terminology

Working Conditions

* Part-Time: 25-29 hours per week

• Remote work arrangement
• Ability to sit for extended periods
• Lift up to 10 lbs
• Utilize computer, monitor, and keyboard for assigned shift

Remote Requirements

* Desktop or laptop computer with Windows 10 or newer

• A second monitor will be needed prior to starting this position, if hired
• High speed internet capable of being wired (cannot use Wi-Fi for this position)
• Headset
• Office or quiet place in home to work

Benefits and Perks

* Competitive compensation package

• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Flexible remote work arrangement
• Comprehensive benefits package (including health, dental, and vision insurance)
• Paid time off and holidays
• Access to ongoing training and development programs

How to Apply

If you're a motivated and organized individual with excellent communication skills, we want to hear from you. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply Now! Apply for this job