Part Time Customer Care Associate - 100% Remote Opportunity at arenaflex

Join arenaflex's dynamic team and embark on a rewarding career as a Part Time Customer Care Associate, providing exceptional service to customers while working remotely in a fast-paced environment.

About arenaflex

arenaflex is a leading-edge company that prides itself on delivering world-class service to its customers. As a Part Time Customer Care Associate, you will be an integral part of our team, working closely with customers to resolve their inquiries and provide them with an exceptional experience. Our company culture is built on the values of innovation, teamwork, and customer satisfaction, and we are committed to creating a work environment that is inclusive, supportive, and empowering.

Responsibilities

As a Part Time Customer Care Associate, you will be responsible for:

• Ensuring that sales are captured by responding to customers and entering orders accurately and efficiently in SAP.
• Ensuring customer inquiries are successfully resolved through the use of multiple customer support tools (including conducting research in SAP and/or contacting business units as appropriate).
• Maintaining world-class standards by successfully performing against department scorecards and metrics. Identify and seek to continuously exceed service requirements of business units by building and managing relationships with customers and contacts at each unit.
• Establishing and maintaining world-class customer relations by developing a rapport and actively listening to gain more information where necessary by providing consultative support and recommendations.
• Identifying and evaluating opportunities to increase customer retention, maintain customer confidence, and protect operations by keeping information confidential, and sustain satisfaction by suggesting alternatives to out of stock or limited quantity items and informing customers of available deals, etc.
• Conducting safe and responsible interactions with the public

Key Responsibilities:

* Respond to customer inquiries and resolve issues in a timely and professional manner.

• Enter orders accurately and efficiently in SAP.
• Conduct research in SAP and/or contact business units as necessary to resolve customer inquiries.
• Build and maintain relationships with customers and contacts at each business unit.
• Identify opportunities to increase customer retention and satisfaction.
• Provide consultative support and recommendations to customers.
• Maintain confidentiality and protect operations.

Qualifications

To be successful as a Part Time Customer Care Associate, you will need:

• High school diploma or equivalent required.
• Basic PC skills using MS Office and other various computer programs.
• No previous experience required.
• Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills.
• Ability to multi-task, work independently and/or within a team, pay attention to detail, and meet deadlines.
• Utilize sound judgment and problem-solving skills.
• Ability to work in a fast-paced, high-volume, team environment.

Preferred Qualifications

* Bachelor's degree in a related field and/or equivalent training and work experience.

• 1-2 years previous experience in a customer service role.
• Experience in consumer products or distribution industry.

Competencies

* Accountable for meeting own targets, work is reviewed periodically.

• Problems encountered will be defined, repetitive, and routine with a solution readily available.

Work Environment and Culture

As a Part Time Customer Care Associate, you will work in a 100% remote environment, with the flexibility to work from home. You will be part of a dynamic team that is passionate about delivering exceptional service to customers. Our company culture is built on the values of innovation, teamwork, and customer satisfaction, and we are committed to creating a work environment that is inclusive, supportive, and empowering.

Compensation and Benefits

* $17.50 per hour.

• Flexible work schedule, Monday - Thursday, 11:30 AM EST - 5:00 PM EST.
• Opportunity to work in a fast-paced, high-volume, team environment.
• Comprehensive training and development program.
• Opportunities for career growth and advancement.
• Competitive compensation and benefits package.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, and other legally protected characteristics.

Accommodations

If you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information.

Apply Now

Don't miss this opportunity to join arenaflex's dynamic team and embark on a rewarding career as a Part Time Customer Care Associate. Apply now and take the first step towards a fulfilling and challenging role that will allow you to grow and develop your skills and expertise. Apply for this job