Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution Specialist

At arenaflex, we're on a mission to revolutionize the healthcare industry by providing exceptional patient billing and customer service experiences. As a Remote Healthcare Billing and Customer Service Representative, you'll play a vital role in helping patients and their families navigate complex medical bills, resolve account balances, and find affordable payment plans. If you're passionate about delivering outstanding customer service, working from the comfort of your own home, and growing your career with a stable and supportive organization, we want to hear from you!

About arenaflex

arenaflex is a Customer Service Contact Center designed to support patient billing and customer service needs for our healthcare clients. We operate on the simple principles of integrity, passion, and respect, which are the foundation of how we approach our clients' success. Our values are the heartbeat of our organization, and we're committed to creating a work environment where every team member feels valued, appreciated, and empowered to make a difference.

What makes arenaflex different?

* Family-owned business where you become part of the family, not just a number

• Award-winning workplace: 2019-2023 Inside Arm voted us "Top 10 Best Places to Work" in our industry
• Over 20 years of consistent and healthy growth with world-class clients
• Your voice is heard and appreciated
• You are a part of the success with your ideas and your efforts
• You are appreciated and valued
• Competitive pay and incentive programs
• We promote from within! Grow your career with arenaflex
• Work from home opportunity with modified in-office work options available for those who like the "office" setting

Job Summary

As a Remote Healthcare Billing and Customer Service Representative, you'll work as an extended business office representative on behalf of our clients, providing exceptional customer service and support to patients and their families. You'll be responsible for explaining medical bills, answering questions, and resolving account balances with patients over the phone. If you're a caring and talented individual with excellent communication skills, we want to talk to you!

Key Responsibilities:

* Using empathy and fantastic listening, verbal, and written communication skills to help patients and their families understand confusing and often unexpected medical bills

• Providing outstanding customer service and collaborating with patients over the phone on affordable payment plans and taking payments by phone
• Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow-ups in our software systems throughout each day
• Supporting your fellow team members with consistent attendance, excellent work ethic, and caring team focus
• Continuously improving, with supportive coaching/feedback from your manager and team leads and ongoing training

Essential Qualifications:

* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred

• 1-2 years of experience in customer service, healthcare, or a related field
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in computer software applications, including Microsoft Office and Google Suite
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

Preferred Qualifications:

* Experience in patient billing and customer service

• Knowledge of medical terminology and insurance billing processes
• Certification in customer service or a related field
• Experience working in a remote or work-from-home environment

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Proficiency in computer software applications, including Microsoft Office and Google Suite
• Strong problem-solving and critical thinking skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits:

* Opportunities for career advancement and professional growth within arenaflex

• Ongoing training and development programs to enhance your skills and knowledge
• Collaborative and supportive work environment that encourages open communication and feedback
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment and Company Culture:

* Work from home opportunity with modified in-office work options available for those who like the "office" setting

• Collaborative and supportive work environment that encourages open communication and feedback
• Recognition and rewards for outstanding performance and contributions to the team
• Opportunities for socialization and team-building activities

Compensation, Perks, and Benefits:

* Competitive base annual pay ranging from $37,440 - $43,680 based on prior experience

• Monthly performance bonuses ranging from $100-$400
• Opportunities to participate in company and individual team contests for additional gift cards and prizes
• Comprehensive benefits package, including:

+ 401(k) matching + Dental insurance + Employee assistance program + Employee discount + Flexible spending account + Health insurance + Life insurance + Paid time off + Tuition reimbursement + Vision insurance + Work from home

Schedule:

* 8 hour shift

• Day shift
• Monday to Friday

Location:

* Colorado (Required)

• Work Location: Remote

How to Apply:

If you're a motivated and caring individual with a passion for delivering exceptional customer service, we want to hear from you! Apply now to join our team as a Remote Healthcare Billing and Customer Service Representative and take the first step towards a rewarding career with arenaflex. Apply for this job