Experienced Property & Casualty Insurance Customer Service Representative – Remote Opportunity at arenaflex
Join arenaflex, a leading innovator in the pet insurance industry, as a 100% remote Property & Casualty Insurance Customer Service Representative. This exciting opportunity allows you to work from the comfort of your own home, while providing top-notch service to pet parents across the country. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and contributing to the success of arenaflex.
About arenaflex
arenaflex is a forward-thinking company dedicated to providing innovative pet insurance solutions that cater to the unique needs of pet parents. Our mission is to deliver exceptional customer experiences, foster a culture of empathy and understanding, and make a positive impact on the lives of pets and their families. As a remote employee, you will be part of a dynamic team that values flexibility, collaboration, and continuous learning.
Job Summary
As a Property & Casualty Insurance Customer Service Representative, you will be responsible for managing inbound calls, emails, and chats from pet parents, providing solutions for their pet insurance needs, and driving sales growth. You will work closely with our team to optimize sales processes, build strong relationships with customers, and deliver exceptional customer experiences. This role requires a strong understanding of pet insurance products, excellent communication skills, and a proven track record of sales success.
Key Responsibilities
* Manage inbound email, chat, and phone inquiries from pet parents for the purpose of selling pet insurance policies
- Manage time and other resources to ensure sales goals are met consistently
- Handle all interactions promptly and effectively to minimize wait times
- Build rapport with potential customers to reinforce the value of arenaflex's brand and pet insurance products
- Build strong knowledge of products and services offered
- Collaborate with the team to optimize sales processes and improve customer retention
- Provide solutions to customer inquiries and concerns in a timely and professional manner
- Meet or exceed sales targets and performance metrics
Essential Business Experience and Technical Skills
* High school diploma or GED
- 2+ years of sales experience
- Proven attendance reliability
- Flexible schedule requirements, with the ability to work evenings and weekends
- Current active resident property and casualty insurance license (General P&C, not Personal Lines)
- Licenses must remain active throughout the duration of the assignment
- Strong written, verbal, interpersonal, and phone communication skills
- Excellent tracking, follow-up, negotiating, and relationship building skills
- Demonstrated ability to consistently overcome objections
- Articulate, professional, and possesses a strong quality sales mindset with attention to detail
- Proven history of adherence to corporate policies, procedures, and guidelines
- Strong computer background using MS Word, Excel, and Internet
Preferred Qualifications
* Proven sales success within an inbound service environment, preferably a direct sales environment
- Insurance industry sales experience
- Service industry and/or Contact Center experience
- Ability to operate in a fast-paced, multi-tasking environment with deadlines
- Strong written, verbal, interpersonal, and phone communication skills
- Excellent tracking, follow-up, negotiating, and relationship building skills
- Demonstrated ability to consistently overcome objections
- Articulate, professional, and possesses a strong quality sales mindset with attention to detail
- Proven history of adherence to corporate policies, procedures, and guidelines
- Strong computer background using MS Word, Excel, and Internet
Training and Onboarding
* Training schedule: Monday to Friday, 9:00 am to 5:30 pm EST, for two weeks, plus one week of nesting
- Training start date: October 7, 2024
- Must be able to attend training sessions without any absences or tardiness
Work Schedule
* Flex schedule between 8:00 am and 9:00 pm, Monday to Friday
- One weekend a month on a rotating schedule
- Permanent shift will be assigned after the initial training period
Compensation and Benefits
* Pay rate: $20/hour
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for career growth and professional development
How to Apply
If you are a motivated and results-driven sales professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Apply Now! Apply for this job