Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service

At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. Our team is a community of innovators, creatives, and problem-solvers who anticipate, lead, and believe that listening is where learning begins. We're committed to building trust in how we show up, everywhere & always, and we're looking for talented individuals like you to join our team.

About arenaflex

arenaflex is a leading provider of innovative solutions that power and empower people's lives. We're dedicated to driving innovation, creativity, and impact in the world, and we're proud to be a community of people who share our values and passion for making a difference. Our team is diverse, inclusive, and collaborative, and we're committed to creating a workplace where everyone feels valued, connected, and empowered to reach their potential.

Job Summary

We're seeking an experienced Fiber Customer Support Analyst to join our team in a call center environment. As a Fiber Customer Support Analyst, you'll be responsible for providing exceptional technical support and customer service to our Fios customers with their voice, data, and video services. You'll work in a fast-paced environment, troubleshooting issues in hardware, software, applications, networks, or devices, and answering customer technical questions.

Key Responsibilities

* Answer incoming calls from customers with order inquiry and/or trouble reports

• Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Perform analysis and isolation of trouble conditions and create and sort trouble reports
• Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

* A dedication to customer service excellence with amazing communication skills and a positive, professional attitude

• The ability to thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world
• A related Associate Degree or 2+ years' relevant experience
• Technical support call center experience

Preferred Qualifications

* A related Associate Degree or 2+ years' relevant experience

• Technical support call center experience

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong analytical and problem-solving skills
• Knowledge of communication and networking components
• Ability to learn and adapt to new technologies and systems
• Strong customer service skills and a positive, professional attitude

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Technical training and certification programs
• Leadership development programs
• Career advancement opportunities

Work Environment and Company Culture

We're a remote-friendly company, and this role will be working from home with occasional in-person trainings and meetings. Our company culture is collaborative, inclusive, and supportive, and we're committed to creating a workplace where everyone feels valued, connected, and empowered to reach their potential.

Compensation and Benefits

We offer a competitive compensation package, including:

• A salary range of $670.00 to $1,774.50 weekly based on a full-time schedule
• Incentive-based compensation with the potential to earn more
• A range of benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance

How to Apply

If you're passionate about delivering exceptional technical support and customer service, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website. Apply Job!

Equal Employment Opportunity

arenaflex is an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Apply for this job