Experienced Customer Service Representative – Community Energy Program Support

At arenaflex, we're dedicated to providing exceptional customer service to our clients and their customers. As a key member of our rapidly growing team, you'll play a vital role in ensuring a high level of satisfaction and loyalty among our community energy program customers. If you're passionate about delivering top-notch service, have a knack for problem-solving, and thrive in a dynamic work environment, we want to hear from you!

About arenaflex

arenaflex is a leading contact center that partners with external clients and community choice aggregators (CCAs) to provide communities with a choice to purchase cleaner energy at competitive rates. Our team is committed to making a positive impact on the environment while delivering exceptional customer experiences. As a customer service representative, you'll be part of a collaborative and supportive team that's passionate about making a difference.

Job Summary

We're seeking an experienced customer service representative to join our team and provide exceptional support to our community energy program customers. As a key component of our program, you'll be responsible for ensuring a high level of customer satisfaction, resolving issues efficiently, and providing expert knowledge on our assigned CCA programs. If you're a customer service pro with a passion for delivering premier service, we encourage you to apply!

Key Responsibilities

* Answer inbound calls from customers regarding the new community energy program, including program questions and bill-related inquiries

• Provide white-glove premier customer service using strong written and verbal communication skills
• Be proficient in understanding and articulating the nuances of the assigned CCA programs, develop an understanding of billing and customer service complexities
• Ensure that all required contractual and Service Level Agreements are met
• Ensure program and billing knowledge of assigned CCA is continually up-to-date, provide expertise to customers and internal colleagues as requested
• Work to consistently improve by implementing feedback from regular coaching sessions
• Utilize group chat to ensure first call resolution, and escalate critical issues to the client quickly
• Assist client with urgency, ensure accurate processes are followed, provide feedback
• Practice high ethical standards; be accountable for data security, time, communication, statistics
• Maintain effective working relationships with coworkers, clients, customers, and utilities

Essential Qualifications

* High School Diploma required; Associate's Degree or above a plus

• 2 years of customer service experience preferred
• Strong customer service skills, diplomacy, and tact
• Organized and detail-oriented, analytical with data entry and written program information
• Strong verbal and written communication for logging calls and live chat
• Ability to become proficient with Excel, Microsoft Dynamics CRM, and keyboard shortcuts
• Bilingual (English/Spanish) is preferred

Preferred Qualifications

* Experience working in a contact center or customer service environment

• Knowledge of community choice aggregation programs and renewable energy sources
• Familiarity with CRM software and data entry systems
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities

Work Environment and Culture

As a remote employee, you'll enjoy the flexibility of working from home while being part of a dynamic and supportive team. Our company culture values collaboration, innovation, and customer satisfaction. We're committed to providing a positive and inclusive work environment that encourages growth and development.

Compensation and Benefits

* Hourly rate starting at $17.50 per hour, with opportunities for growth and advancement

• Benefits available after 60 days for full-time employees, including:

+ 401(k) + Dental insurance + Health insurance + On-the-job training + Paid time off + Vision insurance

• Work-from-home flexibility with a laptop or desktop (windows 10, i5 CPU or equivalent, 8 GB RAM, broadband internet (200 Mbps up/down)
• Access to high-speed internet is necessary, we require that agents are hardwired by an ethernet cable to their router/modem
• Supported browsers: Google Chrome, Microsoft Edge, Internet Explorer 11

Career Growth Opportunities

As a customer service representative at arenaflex, you'll have opportunities to grow and develop your skills in a dynamic and supportive environment. We're committed to providing on-the-job training, coaching, and feedback to help you succeed in your role. With a focus on customer satisfaction and loyalty, you'll have the chance to make a real impact on our community energy program customers.

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on the environment, we encourage you to apply for this exciting opportunity! Please visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job