Experienced Full Stack Customer Care Professional – Small Business Sales and Support

At arenaflex, we're not just looking for talented individuals; we're seeking passionate professionals who share our commitment to delivering exceptional customer experiences. As a Hybrid Customer Care Professional, you'll be the face and voice of our brand, making a meaningful difference in the lives of our customers and growing your career in a dynamic and supportive environment.

About arenaflex

arenaflex is a global leader in the financial services industry, with a rich history of innovation and a commitment to excellence. For over 160 years, we've been backing our customers, communities, and colleagues, empowering them to progress and thrive. Our unique servicing philosophy puts customer needs at the center of every interaction, creating opportunities to deliver unique value to our customers.

Join the arenaflex Team

At arenaflex, we believe that everyone has the power to make a difference. We're a diverse community of colleagues who share a passion for delivering remarkable experiences for our customers and selling products that meet their needs. Our culture is built on a foundation of integrity, collaboration, and mutual respect, with a focus on learning, growth, and development.

Why arenaflex?

There's a difference between having a job and making a difference. arenaflex has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them succeed and thrive.

Key Responsibilities

As a Hybrid Customer Care Professional, you'll be responsible for:

• Service inbound calls while engaging and consulting with small business owners and decision makers, learning about their needs and recommending the right arenaflex Small Business Services products
• Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of arenaflex Small Business Services
• Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
• Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment
• Document necessary account information according to established policies and procedures
• Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices

Qualifications

* Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication

• Proven success in a customer service and sales environment (two years+)
• Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment
• Experience owning or working in a small business is a plus
• High school diploma or equivalent required; Bachelor's degree preferred; Education benefits available

Skills and Competencies

* Strong communication and interpersonal skills

• Ability to work in a team environment and build strong relationships with colleagues and customers
• Proficient in Microsoft Office and web-based applications
• Ability to navigate and learn new systems and technologies quickly
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our colleagues grow and develop their skills and careers. We offer a range of training and development programs, including:

• On-the-job training and coaching
• Formal training programs and workshops
• Mentorship and coaching programs
• Opportunities for advancement and career growth
• Education benefits and tuition reimbursement

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values diversity, inclusion, and collaboration. We offer a range of benefits and perks, including:

• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• $20.00 to $21.65 hourly + bonus + benefits
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

How to Apply

If you're a passionate and talented individual who shares our commitment to delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application. Apply Now!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for this position.

EEO is the Law

arenaflex is committed to providing a fair and inclusive work environment for all colleagues. We comply with all applicable laws and regulations, including the Equal Employment Opportunity Act of 1972 and the Americans with Disabilities Act of 1990. If you need a reasonable accommodation to apply for this position, please contact our HR department.

Pay Transparency Policy Statement

arenaflex is committed to transparency in our compensation practices. We believe that fair and equitable compensation is essential to attracting and retaining top talent. Please visit our website to learn more about our pay transparency policy and to view our compensation ranges. View Our Pay Transparency Policy Statement

Know Your Rights

arenaflex is committed to providing a safe and respectful work environment for all colleagues. We comply with all applicable laws and regulations, including the Fair Labor Standards Act and the Occupational Safety and Health Act. If you need a reasonable accommodation to apply for this position, please contact our HR department. View Our Know Your Rights Poster Apply for this job