Experienced Customer Service Representative – Payments and Digital Strategy Team
Are you ready to embark on a new journey with a dynamic and innovative company like arenaflex? As a leading player in the industry, arenaflex is committed to providing exceptional customer experiences and delivering cutting-edge solutions. We're seeking an experienced Customer Service Representative to join our Payments and Digital Strategy team, where you'll play a vital role in ensuring the smooth operation of our financial services.
Why You'll Love This Role
As a Customer Service Representative on our Payments and Digital Strategy team, you'll be responsible for providing top-notch support to our members, addressing their queries, and resolving issues in a timely and professional manner. You'll be part of a collaborative and fast-paced environment, where you'll have the opportunity to develop your skills, advance your career, and make a real impact on our customers' lives.
Key Responsibilities
* Complete daily tasks related to check processing, object processing, direct deposits, and budget transfers at arenaflex Credit Union.
- Coordinate return items with contributors, vendors, the Federal Reserve, and other institutions.
- Assist other departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing.
- Work on member cases/assignments, following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws.
- Process mortgage payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks.
- Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products.
- Log, review, and make necessary GL, account changes, and/or returns.
- Process Stop Pays and Check Batching.
- Complete daily balancing and department closing.
- Obtain information from members for the timely and accurate processing of international and domestic budget transfer requests.
- Research and verify incoming and outgoing budget transfer information.
- Communicate with vendors to process budget transfers.
- Understand and be familiar with outgoing and incoming budget transfer laws.
- Deposit check returns, review member returned checks on draft changes, process member checks, verify members for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers.
- Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees.
Essential Qualifications
* High school degree or GED
- Intermediate Excel and Word experience
- Ability to work prolonged hours in support of business needs
- Ability to exercise excellent customer service skills
- Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
- Ability to perform mathematical calculations and review data
- Ability to effectively prioritize work and meet time limits under high volume pressure
- Ability to cross-train and perform any position assigned within the department
- Ability to interact professionally with all personnel and members
- Ability to work independently and with minimum supervision
- Ability to self-motivate with strong employer skills and ability for attention to detail
- Ability to effectively prioritize work and meet time limits
- Ability to maintain excellent performance and attendance
- Must pass relevant arenaflex and Credit Union pre-employment compliance exams
Preferred Qualifications
* Previous customer/member service experience
- Previous banking or Credit Union experience
- Episys/Symitar and processing wires experience
Skills and Competencies
* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through both work experience with the software or education and hands-on use of the software
- Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
- Ability to perform mathematical calculations and review data
- Ability to effectively prioritize work and meet time limits under high volume pressure
- Ability to cross-train and perform any position assigned within the department
- Ability to interact professionally with all personnel and members
- Ability to work independently and with minimum supervision
- Ability to self-motivate with strong employer skills and ability for attention to detail
- Ability to effectively prioritize work and meet time limits
- Ability to maintain excellent performance and attendance
What You'll Get
As a valued member of our team, you'll enjoy a range of benefits and perks that will enhance your work-life balance and career growth. Some of the benefits you can look forward to include:
- Travel Perks: With arenaflex, you'll have access to over 6,800 daily flights across our global network, allowing you to explore 365 destinations and experience the world like never before.
- Health Benefits: From day one, you'll have access to comprehensive health, dental, prescription, and vision benefits, as well as digital health visits, flexible spending accounts, and more.
- Wellness Programs: We're committed to helping you maintain a healthy work-life balance, with programs that offer the right tools, resources, and support to help you thrive.
- 401(k) Program: Available upon hire, our 401(k) program offers company contributions to help you save for your future.
- Additional Benefits: Enjoy a range of perks, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
Inclusion and Diversity
At arenaflex, we're proud to be a dynamic and inclusive workplace, where everyone feels valued and respected. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members to our customers, suppliers, communities, and shareholders, while helping individuals reach their full potential and creating inclusive work environments that meet and exceed the needs of our diverse global community.
Apply Now
Ready to embark on a new journey with arenaflex? Apply now and join our team of dedicated professionals who are passionate about delivering exceptional customer experiences and driving innovation in the industry. Apply for this job